Plugin Support
iodic
(@iodic)
Hello, thank you for reaching out.
Is it possible to review the mod_security/apache logs to see if the firewall/security settings are too strict or if there is an error related to the final step?
Can you also share the following:
- Your site’s system status report using PrivateBin so we can better understand your site’s setup?
- A screenshot of the error and the URL on which it occurs?
Thank you for the reply,
I asked for my host support to review the mod_security and they told me they turned it less strict. I tried again to do the process of integrating the plugin with my meta account but the same error happens.
here it goes: https://privatebin.net/?fb5e140593c07026#4M4zmGBtenaUZiEdYdpTEmgJqdmVBVUAJ4AHVm6cW9Dx
I’ve checked my error log and nothing there is related to the days I tried to connect the plugin.
Plugin Support
iodic
(@iodic)
Hi, thanks for sending the report!
Can you try temporarily disabling the Endurance Page Cache plugin, and clearing cache, before trying to reconnect to the plugin?
Cache can be quite stubborn, so it may be still holding on to some data. Please let us know if you are able to complete the setup successfully.
Best,
Marko
P.S. Do you have any rules in the WordFence plugin which may affect the connection/limit access?
About Endurance Page Cache plugin it was already set to cache 0 which should be disabled. But I managed to ask my host support to remove it, so now it is uninstalled from my site. My W3TC cache is also disabled.
But I tried again and the same error happens.
About Wordfence, no special rules applied, just basic configuration. But I tried to do this process with Wordfence disabled too and the same error happens. Also when it was enabled it got no logs about blocked requisitions when I tried.
I updated here if you need:
https://privatebin.net/?175e08c27e218885#7AdarwxeZTiaitotFCmB2huNB2tuphjYX4oqzSqB66Zr
Could it be related to Woocommerce or API Woocommerce as this last step occurs before the error message of “Not Acceptable!” ?
Any other sugestion we could try? Thank you for the support.
Plugin Support
iodic
(@iodic)
Hi again, can you share a screenshot of the error as well?
It appears that something is failing on the last step and it may be a server/config issue or something on WooCommerce.
Plugin Support
Marija
(@marijastuntcoders)
Hi @rafaelzrt
The issue seems to be related to your server setup, so you’ll need to reach out to your hosting provider for assistance:
- Inform them that you’re using the Facebook for WooCommerce plugin and provide the error message you receive when attempting to connect.
- Share the URL where you encounter the “Not acceptable!” error.
- Ask them to adjust the ModSecurity rules to allow the request to go through, in order to allow you to establish the connection.
Please let us know if they’re able to help you resolve the issue so that the connection can be established successfully.
Kind regards,
Marija
Plugin Support
Marija
(@marijastuntcoders)
Hi @rafaelzrt ,
We just wanted to follow up and check if you are still having issues with the plugin?
If so, please reach out to your hosting provider and let them know that you’re using the Facebook for WooCommerce plugin (and provide the error message you receive when attempting to connect, and the URL where it appears), and ask them to adjust the ModSecurity rules to allow the request to go through.
Kind regards,
Marija
Thank you for the support. I’m waiting for a solution of my host support.
Plugin Support
Marija
(@marijastuntcoders)
Thanks for letting us know!
Please let us know what the hosting provider says as well.
Kind regards,
Marija
Plugin Support
Marija
(@marijastuntcoders)
Hi @rafaelzrt – just wanted to check if the host support has provided you with a solution for this issue?
Kind regards,
Marija
It is was some issue with host as they managed to solve and now it is working. I tried to connect again and it successfully finished. I can see events of product view and cart are showing in Meta.
Thank you very much for the support.
Plugin Support
Marija
(@marijastuntcoders)
That’s great to hear!
We will be marking this issue as resolved now, please feel free to reach out again, should you have any issues with the plugin.
Kind regards,
Marija
