Error 500 while connecting

(@madern)

Hi, we can not connect TikTok account througt your plugin.

When I went to Marketing > Tiktok the sites get 500 error.

No errors in debug.log but i think the problem is that URL from plugin is too long.

https://dilbud.pl/wc-auth/v1/authorize?app_name=TikTok&scope=read_write&user_id=tt4b_woocommerce_65818c1dd6193&return_url=https%3A%2F%2Fdilbud.pl%2Fwp-admin%2Fadmin.php%3Fpage%3Dtiktok%23%2Fwp-admin%2Fadmin.php%3Fpage%3Dtiktok%2Fmanage%3Fexternal_data%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%253D%253D&callback_url=https%3A%2F%2Fads.tiktok.com%2Ftbp%2Fv2.0%2Fwoo_commerce%2Fauth_callback%3Fexternal_data%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%253D%253D

Even after trying to shorten it to this:

https://dilbud.pl/wc-auth/v1/authorize?app_name=TikTok&scope=read_write&user_id=tt4b_woocommerce_65818c1dd6193&return_url=https%3A%2F%2Fdilbud.pl%2Fwp-admin%2Fadmin.php%3Fpage%3Dtiktok&callback_url=https%3A%2F%2Fads.tiktok.com%2Ftbp%2Fv2.0%2Fwoo_commerce%2Fauth_callback

It brings me to propper login screen:

But clicking “Approve” takes me back there (link below) with error 500:

https://dilbud.pl/wc-auth/v1/authorize?app_name=TikTok&scope=read_write&user_id=tt4b_woocommerce_65818c1dd6193&return_url=https%3A%2F%2Fdilbud.pl%2Fwp-admin%2Fadmin.php%3Fpage%3Dtiktok%26user_id%3Dtt4b_woocommerce_65818c1dd6193%23%2Fwp-admin%2Fadmin.php%3Fpage%3Dtiktok%26user_id%3Dtt4b_woocommerce_65818c1dd6193%2Fmanage%3Fexternal_data%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%253D%253D&callback_url=https%3A%2F%2Fads.tiktok.com%2Ftbp%2Fv2.0%2Fwoo_commerce%2Fauth_callback%3Fexternal_data%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%253D%253D

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author TikTok
(@tiktokbusinessplugin)

9 months, 3 weeks ago

Hi @madern – thank you for reaching out. Does the 500 error happen as soon as you navigate to TikTok -> Marketing? Or does it happen at some point as you’re going through the set-up flow?

Could you share screenshots of what page you’re on first and where you hit the error? And does it give you an option to copy a logI you can share as well?

Thread Starter Madern
(@madern)

9 months, 2 weeks ago

Yes, after navigating to Marketing for about 2sec I can see the TikTok settings but after that it throws 500 eror.
https://prnt.sc/IXmsRpC27k13
https://prnt.sc/kETMV6Nxo3bF
https://prnt.sc/F9Qngllfzeiv

I’ve fixed the CORS errors but it doesn’t help:
https://prnt.sc/F2wCPRQzU6nB

danieldecorla
(@danieldecorla)

9 months, 2 weeks ago

Thanks for sharing @madern. Our engineering team is taking a look, and I’ll circle back if I need any additional information from you.

(FYI – WordPress recently restricted our ability to reply from official business accounts, so I’ll continue to reply from my personal account instead)

-Daniel from TikTok

danieldecorla
(@danieldecorla)

9 months, 2 weeks ago

Hi @madern – are you able to mitigate this issue by using a shorter return path (https://dilbud.pl/wp-admin/admin.php?page=tiktok)?

And to confirm – are you attempting to go through onboarding for the first time, or have you completed the onboarding and now trying to load the plug-in settings page? This page looks like the plugin settings page: https://prnt.sc/IXmsRpC27k13

Thanks,

Daniel

Thread Starter Madern
(@madern)

9 months, 2 weeks ago

Hi @danieldecorla

Visiting https://dilbud.pl/wp-admin/admin.php?page=tiktok results the same effect (500 error)

I’m trying to connect the plugin for the first time.

danieldecorla
(@danieldecorla)

9 months, 1 week ago

Hi @madern – would you be willing to hop on a quick call sometime next to troubleshoot? We’re having difficulty reproducing this with our own test stores, and I think it would help to discuss live to get to the bottom of the root cause of the issue.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Error 500 while connecting’ is closed to new replies.

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