Plugin Contributor
alexgso
(@alexgso)
Hi frank,
I’m sorry to hear you’re having issues saving your home page. Would it be possible for you to send me an export of that page? This will allow me to run some tests using your layout and should (hopefully) allow me to work out what’s going wrong.
To export a page, please open up the page in the editor and click the Layout button in the Page Builder toolbar. Then click import/export and then click download. Please upload the export to a 3rd party file hosting site such as WeTransfer (no email is required).
Hi Alex!
Thanks for your quick response.
I attached the downloaded.
https://we.tl/t-NB9IhzFPpG
Plugin Contributor
alexgso
(@alexgso)
Hi Frank,
Thanks. I’ve tried the provided layout and I’m able to save and make changes without issue. Would you mind running a quick plugin conflict test?
You can start by disabling all non-SiteOrigin plugins and see if this fixes the issue. You’ll need to clear all your caches after disabling your plugins. So just to confirm, double check if the issue is coming up while all other plugins are disabled.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue. Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
You could also try temporarily switching to a default WordPress theme like Twenty Sixteen. Default WordPress themes are generally very light weight which lowers the chance that they’ll conflict with plugins, so they’re a good way to test if your original theme is the source of the issue.
