Empty shop – Cache

Hi @mlcpro,

I can see how disruptive this is, especially when products randomly disappear from the shop page and clearing the host cache is the only short term workaround. That kind of behavior can directly impact sales, so it makes sense that this feels urgent and frustrating, and I want to help you get to the bottom of it.

When the shop page appears empty but products still exist in the admin, this is very often tied to cached queries or stale WooCommerce lookup tables rather than the products themselves being deleted. Even when caching plugins are removed, server level caching or object caching can still serve outdated results.

A few things that are worth checking carefully;
First, confirm whether your host is running object caching such as Redis or Memcached. If so, WooCommerce pages like the shop, product category pages, and any URLs using product queries should be excluded from caching. Many hosts enable this automatically, and it can still affect WooCommerce even when page cache is disabled.

Second, try regenerating WooCommerce product lookup tables. These tables power the shop and catalog queries, and if they get out of sync the shop can appear empty. You can do this by going to WooCommerce, Status, Tools, and running the tools to regenerate product lookup tables and clear WooCommerce transients. More details here: https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/tools/#product-lookup-tables

Third, check whether WP Cron is running reliably on your sites. If cron jobs are blocked or delayed by the host, WooCommerce background tasks that rebuild caches and lookup tables may never complete. Your host can usually confirm this quickly.

Finally, since this is affecting multiple stores, I would strongly recommend opening a ticket with your hosting provider and asking them specifically about WooCommerce compatibility, object caching, and whether any aggressive cache rules are applied to product archive queries.

If you are able to share your WooCommerce system status report, that would help confirm whether object cache or cron issues are showing up. You can paste it using https://pastebin.com and share the link here.

Let’s see how it goes, and we will keep working through this with you.

Hi @mlcpro,

Thank you for sharing the screenshot, this helps confirm what you are seeing in your WooCommerce menu and gives us a clear path for the next step so we can continue narrowing this down together.

To get the logs, please follow the same path you used earlier when you shared the system status report. In your WordPress dashboard, go to WooCommerce, then click on État. Once the État page loads, you should see additional tabs or menu items at the top of that screen. Click on the third option called Logs. On the Logs page, look through the list for any fatal error logs, especially recent ones that line up with the times the shop page appears empty.

When you find a relevant log, open it, copy its contents, and share it with us using https://pastebin.com, then post the pastebin link here. This will allow us to see if there are underlying errors causing the catalog to intermittently disappear.

Once you share the logs, we can review them and advise on the most appropriate next steps.

Hi there!

That’s great news!

Thanks for the update, and I’m glad to hear the issue is now resolved. Great to hear everything’s working perfectly now! Your feedback helps us improve and reach more users. If you have a moment, we’d be incredibly grateful if you could share your experience by leaving a review here:https://wordpress.org/support/plugin/woocommerce/reviews/#new-post