Empty class gdpr-privacy-viewer

  • Resolved jongag1

    (@jongag1)


    7 years, 12 months ago

    Hello,

    When visiting the website the div containing the gdpr-privacy-viewer class is empty. I thought the Privacy Policy should be displaying.

    Is that correct and if so how to fix it? When clicking on More Information it does display the page.

    Kind regards, Age

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Fernando Claussen

    (@fclaussen)

    7 years, 12 months ago

    Hi @jongag1,

    I can see the content just fine in all my test environments.
    Can you try disabling your plugins and testing again? Then enable one at a time until you figure out which one is breaking it. That makes it easier for me to help you.

    Thread Starter jongag1

    (@jongag1)

    7 years, 12 months ago

    Hey Fernando,

    I disabled all plugins, but no luck….

    So it’s probably theme related? I use a theme from https://nexusthemes.com/
    Unfortunately I’ve no support anymore with the theme.

    Any other way to trouble shoot this?

    Kind regards, Age

    Plugin Author Fernando Claussen

    (@fclaussen)

    7 years, 12 months ago

    Well, you could try and select one of the default WordPress themes to check this possibility. Try enabling twentyseventeen, re-saving the plugin settings and trying again.

    Thread Starter jongag1

    (@jongag1)

    7 years, 12 months ago

    Tried it again while using Twenty Seventeen theme and disabled all plugins (except yours).
    Saved the plugin settings but still get an empty page when opening the website…

    https://ibb.co/n44ZJn

    • This reply was modified 7 years, 12 months ago by jongag1.
    Plugin Author Fernando Claussen

    (@fclaussen)

    7 years, 12 months ago

    Can you get me temporary admin access so I can try to figure this out? Email me at fclaussen@trewknowledge.com

    Please link back to this topic so I know what I’m supposed to look for.

    Thread Starter jongag1

    (@jongag1)

    7 years, 12 months ago

    Done! And thanks for taking a look.

    On a different website I’ve also activated the plugin and that one also presented an empty popup.

    Greetings, Age

    • This reply was modified 7 years, 12 months ago by jongag1.
    Plugin Author Fernando Claussen

    (@fclaussen)

    7 years, 12 months ago

    Hi @jongag1,

    I’m not sure how you are loading this page’s content.

    But if you go to https://aquanauten.nl/wp-admin/post.php?post=671534&action=edit you will see that the content is actually empty. That’s why nothing shows up.

    Thread Starter jongag1

    (@jongag1)

    7 years, 11 months ago

    Hi Fernando,

    Thanks for checking! The theme loads the page differently than normal, so I updated the page to use the WordPress content. (same for the other website I tested)

    Content is now displayed, but all html seems to be ignored. Can html be used?

    Gr, Age

    Plugin Author Fernando Claussen

    (@fclaussen)

    7 years, 11 months ago

    Hi @jongag1

    What do you mean HTML is being ignored? I am seeing the content just right. I can see your bullet points.

    Thread Starter jongag1

    (@jongag1)

    7 years, 11 months ago

    Hi,

    I changed some CSS code to get it right. I didn’t update this topic because I noticed it was closed. Will do the next time.

    I had to use the below custom CSS to display it correct:

    p { margin: 10px !important; }
li { margin-left: 40px !important; }
strong { font-weight: bold; }
ol { list-style: inherit; }
Viewing 10 replies - 1 through 10 (of 10 total)

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