• Resolved Philippe Roussel

    (@ph59)


    Hi,

    When using Live Site Inspector, I get the following error message: “We weren’t able to find the embed code on this page. Please install the embed code in order to preview this page.”

    I use the OptinMonster plugin for WordPress and my website is connected. According to the documentation instructions, there’s nothing I should do. Am I correct?

    Thanks for your help.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Erica Franz

    (@ericakfranz)

    Hi @ph59 👋

    Would you try this:

    1. Navigate to the WordPress admin > OptinMonster > Campaigns screen.
    2. Change the publish status for a campaign to Published, then change it back to draft.
    3. Check that the notice is cleared and Live Site Inspector shows your campaign.

    In some cases, it can be necessary to temporarily publish a campaign to trigger the output of our embed code to the site. And this approach will address that.

    Thread Starter Philippe Roussel

    (@ph59)

    Hi,

    I repeated the operation several times. I either get one of these two error messages:

    “The Test on Page widget did not load correctly on your test page. Please ensure the testing page contains the OptinMonster embed code, and try again.”

    “We weren’t able to find the embed code on this page. Please install the embed code in order to preview this page.”

    Plugin Support Erica Franz

    (@ericakfranz)

    @ph59

    Could you share the URL to the site where this is happening?

    Thanks!

    Thread Starter Philippe Roussel

    (@ph59)

    Plugin Support Erica Franz

    (@ericakfranz)

    Awesome, thank you!

    It looks like you have Redis caching enabled on your site; would you try the same process but manually clearing cache between the changes?

    Thread Starter Philippe Roussel

    (@ph59)

    Same result. I’ll reiterate on an incognito page and let you know.

    Thread Starter Philippe Roussel

    (@ph59)

    It works now, but gives me the Optin view instead of the Yes/No one that I chose.

    Oh, well. One pb at a time… 🙂

    Plugin Support Erica Franz

    (@ericakfranz)

    Hi @ph59

    Fantastic, thank you for the update!

    Yes/No campaigns are a paid feature included with our Plus and higher plans: https://optinmonster.com/pricing/

    You can control which view is shown in the Display Rule settings: https://optinmonster.com/docs/how-to-use-display-rules-in-optinmonster/

Viewing 8 replies - 1 through 8 (of 8 total)

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