Emails stop sending when plugin activated ( Pro)

Resolved robadeedoo123
(@robadeedoo123)

9 months ago

We have the pro version. When it is activated order confirmation emails stop sending. When it is deactivated they send fine. How can we resolve this?

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support jmatiasmastro
(@jmatiasmastro)

9 months ago

@robadeedoo123 Hi mate, if you have the Pro version, please open a support ticket at https://quadlayers.com/account/support/ or send us a ticket through http://urbiport.freshdesk.com/a/home so we can assist you further.

Best regards, Quadlayers Support Team.

Thread Starter robadeedoo123
(@robadeedoo123)

8 months, 3 weeks ago

I logged a support ticket number 1020 it then redirects me to sign into a different portal to read the response at ubiport tells me to register then tells me that my user name and password are already taken ( only I have access) and go round in a big loop getting nowhere with no access to the ticket response. Please tell me what to do.

Plugin Support jmatiasmastro
(@jmatiasmastro)

8 months, 3 weeks ago

@robadeedoo123 Please try starting from this link: https://urbiport.freshdesk.com/support/home

If you continue having issues accessing your ticket, please let us know as we don’t have a record of ticket number 1020 in our system.
Thread Starter robadeedoo123
(@robadeedoo123)

8 months, 2 weeks ago
i cannot log in using the ubiport link as it wont recognise my password and if I try and reset it it says that i dont have admin access to reset the password. pretty daft! you deleted my last ticket and the new ticket number I lodged is 1223 if you cannot resolve this issue promptly as it has been going on for weeks I will move to different software.
- This reply was modified 8 months, 2 weeks ago by robadeedoo123.
Plugin Support jmatiasmastro
(@jmatiasmastro)

8 months, 2 weeks ago
@robadeedoo123 Hi mate, we’ve responded to your ticket. Could you please let us know if you’re receiving the messages? You can check your support ticket at https://quadlayers.com/account/tickets/
- This reply was modified 8 months, 2 weeks ago by jmatiasmastro.

Viewing 5 replies - 1 through 5 (of 5 total)

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