Hi @psytanium
I hope you’re well today!
The error that you getting suggests that the issue isn’t really directly related to Forminator. The fact that PHPMailer even tries to connect to SMTP means that Formiantor did its job and “requested” WordPress core to send that email. Then this was handled by PHPMailer via STMP and if it says it failed while trying to send message it usually means that:
– there’s some misconfiguration of SMTP credentials
– there’s some kind of limitation (e-mail quota or domain restrictions) on SMTP server
or similar case. Depending on the SMTP provider it may mean that e.g. e-mail sender address must be adjusted to be exactly the same as SMTP credentials e-mail or that sender address must be in some way allowed/authorized on SMTP provider end.
However, you can also try a bit more debugging by using (even temporarily) this free plugin instead of WP Mail SMPT:
https://wordpress.org/plugins/post-smtp/
as it can show you a “raw” error response from SMTP server including any error code and its message exactly as issues by SMTP server – this often helps understand better what happens and why sending failed (e.g. it can tell if SPAM filter was triggered or domain not authorized etc).
Knowing that cold then help find solution so I’d suggest giving it a shot.
Best regards,
Adam
Hello @psytanium ,
We haven’t heard from you for several days now, so it looks like you no longer need our assistance.
Feel free to re-open this ticket if needed.
Kind regards
Kasia
