Email problems?

Hi. Thank you for reaching out; this isn’t a known issue. We’ll have a look and follow up.

Many thanks,

Sheryle

Hi again,

The “There is an error sending the mail” issue can occur for a few reasons. Most often, the issue stems from an issue with the website’s ability to send any email. Here’s how to troubleshoot:

1. Check basic email functionality.
   1. Try resetting your password from the WordPress login screen and seeing if you received the password reset email.
2. Check SMTP Configuration
   1. If using an SMTP plugin, verify your settings and test the connection via the plugin’s settings page.
3. Hosting Server Issues
   1. Contact your hosting provider to confirm email functions are operational.
4. Plugin Conflicts
   1. Temporarily deactivate other plugins to check for conflicts.
5. Enable Debug Logging
   1. Add the following to your wp-config.php file:
      1. define( ‘WP_DEBUG’, true );
      2. define( ‘WP_DEBUG_LOG’, true );
   2. Test sending a report and check the debug.log in the wp-content folder for errors.
6. Test Different Email Providers
   1. If all sites are affected, try sending emails via a different email provider or domain.

Regarding saving reports as PDFs, the plugin is designed to send reports directly from the WordPress dashboard via email. While PDF generation isn’t currently a built-in feature, we’d love to hear more about how this would help your workflow. You can submit a feature request here: Feature Requests.

Thanks again for reaching out and for supporting the plugin. If you need further help or have any other suggestions, feel free to let us know!

@thewebsmiths Steve, thanks for chiming in. At this time, these forums are strictly for the free plugin available through WordPress.org. While both issues are related to the emailed reports, the two issues are not directly related. We’ve replied to your email support ticket and will continue assisting you on that thread.

Hi Arma,

Thanks for bringing this up, and I completely understand your concerns. While this thread has been resolved, we want to make sure you get up and running.

Since the plugin is not reporting any errors and the reports are showing up in your inbox (albeit as Spam), it is likely your issue stems from something other than the WP Client Reports plugin. To provide the best assistance, we’ve created a comprehensive guide to troubleshooting email related issues when using WP Client Reports.

You can find that guide here: https://wpclientreports.com/docs/email-and-notifications/troubleshooting-wordpress-email-deliverability-issues/ (https://wpclientreports.com/docs/email-and-notifications/troubleshooting-wordpress-email-deliverability-issues/)

As a quick step before diving into that guide, make sure your reports are configured to “send from” the same domain as the website domain they are originating from. If they are not, that can very likely be the culprit.

If this doesn’t get you sorted out, please open another issue in the forum and we’ll reply there.

Best regards,

Sheryle