Elements sort order

Resolved Vladimir
(@vladav)

9 months, 1 week ago

Hi, is it possible to control sort order of elements? After some time, I added new sibling and supposed to be last one – but it is shown as first 🙁 Is it possibel to set custome sort order?

Thank you very much. Kind regards, Vladimir

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support Jasmine
(@hyenokian)

9 months, 1 week ago

Dear @vladav,

Thanks for the topic.

To reorder items in the chart, simply use the move handle (the cross-shaped icon) next to each name.

See the screenshots below:

View post on imgur.com

View post on imgur.com

Please check this and let us know if you have any further questions.

Thank you.

Thread Starter Vladimir
(@vladav)

9 months, 1 week ago

Hi, I tried it of course, but result is none 🙁 I can move the elemets, but in Previews there is stil same order, without any change.
Plugin Support Jasmine
(@hyenokian)

9 months, 1 week ago
Dear @vladav,

Thanks for the reply.

If you have a caching plugin, please clear the caches and recheck this with different browsers and with an Incognito mode.

If the issue persists, please provide us with the following information for further investigation of the case:
1. The Chartify version you are using
2. The WordPress version you are using
3. A short video where the issue you are facing is clearly seen
Looking forward to hearing back from you.

Thank you.
Plugin Support Jasmine
(@hyenokian)

9 months ago

Dear @vladav,

We’re closing this ticket for now as we last heard from you 1 week ago.
If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

Thank you.

Thread Starter Vladimir
(@vladav)

7 months, 1 week ago

Hi, sorry for delay, I have some job with higher priority.
Regarding version,

plugin: Version 3.5.8

wordpress: Version 6.8.2

I tried if there is some change after updates, but no change. When I add to exisiting chart new element, altough on the right part of screens is added correctly, on the preview screen and after saving is always at first position …

https://www.vladimirvondruska.cz/aaaa.png

Any help is appreciated. Kind regards, Vladimir

Plugin Support Jasmine
(@hyenokian)

7 months, 1 week ago

Dear @vladav,

Thanks for the reply.

I want to mention that our development team needs additional information to further investigate your case.
So please contact us via this form for further discussion and investigation of the case. Our customer care specialists are always ready to help you.

Looking forward to hearing from you.

Thank you.

Thread Starter Vladimir
(@vladav)

7 months, 1 week ago

Hi, what additional information do yo need?

Plugin Support Jasmine
(@hyenokian)

7 months ago

Dear @vladav,

Thanks for the reply.

Apologies for the late response – we do not work on weekends.

For the beginning, we would need Site Health information, but might request additional information as we go.

So please contact us via this form for further investigation of the case. Our customer care specialists are always ready to help you.

Looking forward to hearing from you.

Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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