Elementor editor stuck loading

  • Resolved susipop

    (@susipop)


    3 years, 9 months ago

    Hello!
    I’m using the free version of the plugin for now, to try, but I have the issue that, when I open the Elementor editor for any editable item (post, page, header, footer, etc) the right sidebar never finishes loading, so the loading blue circle won’t let me edit anything.
    This is caused by this plugin, I double checked. Is there any way to solve this issue?
    Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Nick

    (@elementoraddonswpr)

    3 years, 9 months ago

    Hi, you have hosting related issue, please ask them to update PHP settings to the following:

    php memory_limit 512M or more

    max_input_vars_2k or more

    max_execution_time 180

    post_max_size 64M

    max_input_time 120

    All be fine then.

    Kind Regards,
    Nick

    christopherorea

    (@christopherorea)

    3 years, 8 months ago

    This solution is not working for me

    Plugin Contributor George

    (@rubeushagrid13)

    3 years, 8 months ago

    Hi,

    Thanks for using our plugin.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com

    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – royalelementoraddons@gmail.com as well

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    Kind Regards,
    George

    • This reply was modified 3 years, 8 months ago by George.
Viewing 3 replies - 1 through 3 (of 3 total)

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