Did you already try to enable Elementor Debugger? If not, then, enable one and post here any error/warning messages you’ve got.
Thread Starter
irehan
(@irehan)
Hello Jorge,
Thanks for getting back to me. Yes, I checked the debugger on that page, and it only shows:
“Template File: No Templates for condition > Hello Elementor – index.php”
What should I do? Please see the screenshot below.
https://paste.pics/SWNDT
Thanks
Firstly, back your site up asap! Just in case something goes wrong.
Disable all plugins apart from Elementor.
Verify whether your issue’s solved or not.
Further information:
- No templates for condition
- Template File: No Templates for condition > /themes/hello-elementor/index.php
Thread Starter
irehan
(@irehan)
I did this already ( deactivating plugins and theme ) but no luck. thats why i am here.
Did you already try to switch your current theme to default one for verifying whether the issue still occurs or not?
Thread Starter
irehan
(@irehan)
yes i did. Still not working.
So, it seems that the issue itself isn’t related to the Elementor plugin.
Thread Starter
irehan
(@irehan)
Hmm, by the way, I reached out to the hosting provider, and they increased the PHP limit while also checking the issue. They informed me that the problem is with Elementor and suggested contacting their support. Also, I have another website on the same hosting cPanel with the same content, but it’s not experiencing this issue. So, what should I do now?
Did you already check out the hosting server cache?
“your WordPress cache (your WordPress plugin if you have one), your server cache (if you have one. In this case, you can contact your hosting provider).“
You must show to the hosting support that the issue could possibly be the hosting server and not the Elementor plugin.
Plugin Support
Milos
(@miloss84)
Hi,
Video – https://www.loom.com/share/323a6a6ec47d491abfce6613320aff02
Since you are an Elementor Pro user, you can open a support ticket at my.elementor.com ref: https://elementor.com/help/how-to-submit-a-support-ticket/ I’d also suggest you check out Elementor Community Group on Facebook.
We have created it to connect Elementor users together and share knowledge, Global Elementor Community.
WordPress.org rules state that commercial products are not supported here.
Plugin Support
Rica
(@ricav)
Due to inactivity, this ticket has been closed.
