elementor conflict

  • Resolved burnuchyan

    (@burnuchyan)


    9 months, 2 weeks ago

    The website is built using the JNews theme and Elementor builder. When the Poll Maker widget is added via Appearance -> Widgets in the sidebar, it works fine. However, when I insert it using Elementor on the site pages, the poll does not display correctly. The CSS code appears underneath, and the poll block only partially loads.

    All plugins are updated. PHP version: 8.4.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jasmine

    (@hyenokian)

    9 months, 2 weeks ago

    Dear @burnuchyan,

    Thanks for the topic.

    We checked and noticed that there are Mixed Content JS errors in your site.

    See the screenshot below:

    View post on imgur.com

    These errors are likely due to the lack of HTTPS configuration. Some scripts are tried to be loaded over HTTP, which causes essential scripts from Elementor, and consequently from our plugin (which is loaded within an Elementor block), not to work properly.

    We recommend updating your site to fully support HTTPS. This should resolve the issue.

    Please check this case and get back to us with an outcome.

    Thank you.

    Thread Starter burnuchyan

    (@burnuchyan)

    9 months, 2 weeks ago

    I fixed that, but nothing changed.

    Waiting for your answer.
    Thanks!

    Plugin Support Jasmine

    (@hyenokian)

    9 months, 2 weeks ago

    Dear @burnuchyan,

    Thanks for the reply and update.

    I want to mention that our development team needs additional information to further investigate your case.

    So, please contact us via this form for further discussion and investigation of the case. Our Customer Care Specialists are ready to check the case and suggest a solution as soon as possible.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    9 months, 1 week ago

    For other readers, we are closing the ticket as the customer contacted us via email.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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