Edit Attribute after Order Received

  • Resolved ESC IT (Web Design Bristol)

    (@escitsupport)


    6 years, 11 months ago

    A customer placed an order recently which we received and they later advised one of the attributes they selected on adding the product to the basket was in fact wrong.

    From an admin login point of view, how do we edit an order to change the attribute?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    6 years, 11 months ago

    Hey there,

    You can edit any order by going to the order and editing the line item:

    Line item
    Link to image: https://cld.wthms.co/iSm8jn

    You’ll need to change the order status to on hold to make the change, and then back to the correct status when you’re done.

    con

    (@conschneider)

    Engineer

    6 years, 10 months ago

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Kind regards,

Viewing 2 replies - 1 through 2 (of 2 total)

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