Duplicate Reservation Create

  • Resolved manoscham

    (@manoscham)


    11 months, 1 week ago

    Hello,

    I recently encountered a strange issue with my Vik Rent Car setup on my WordPress site.

    A customer made a reservation, and everything seemed fine. However, about one hour later, the same reservation (same customer, same details) was created again in the system. The customer insists—and I believe him—that he only clicked the “Confirm” button once.

    Here are some important details:

    • Both reservations have identical customer info but different reservation id number.
    • The second reservation was created approximately 1 hour after the first one.
    • It looks like the second reservation might have been triggered without user interaction.
    • I’m not using any payment method.

    I’m using the 1.4.3 version of Vik Rent Car.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author e4jvikwp

    (@e4jvikwp)

    11 months, 1 week ago

    Hello,

    Thanks for your message. We understand the strange situation, but in VikRentCar there are just two processes capable of creating a new database record for a new rental order, one is the front-end booking process and the other is the wp-admin functions.

    The fact that the two duplicate reservations have got one hour of difference indicate that a second process was manually triggered. It is technically impossible to consider a database connection glitch that may have executed duplicate database queries, hence two duplicate reservations, because there would have been at most 1 second of difference between the two IDs. If the difference is one hour, then for sure a manual process was triggered.

    In order to understand what process was triggered, we suggest checking the “History” section for the most recent ID. You can access the history section by using the “Orders List” page of the back-end and by opening the order details page. By clicking the “Administration” tab you will find the “History” section that will indicate whether the new booking was created by the customer or by an administrator. More details may be available in the “Statistics Tracking” section where location and other details may be available for the duplicate order ID.

    Moreover, if the customer assigned to the duplicate rental order ID is the same, then the chances that the booking was erroneously re-submitted through the front-end section are even higher.

    The VikWP Team

Viewing 1 replies (of 1 total)

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