Draft Orders

  • Resolved amlr

    (@amlr)


    5 months, 3 weeks ago

    Hi everyone,

    Thanks for your help in advance.

    After creating my new checkout with FunnelKit, I’ve lost WooCommerce’s native feature of notifying me about draft orders.

    Is it possible to recover that option? It’s not the same as the abandoned cart — in abandoned cart I see the pending payments, but not the drafts.

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Funnelkit Support

    (@supportfunnelkit)

    5 months, 3 weeks ago

    HI @amlr,

    Thanks for using the Funnelkit Builder and for reaching out to us.

    Are you using any additional adddon to create a Draft order? If yes, please share the link to that addon to investigate and get back to you with the solution.

    Thanks
    Team Funnelkit

    Thread Starter amlr

    (@amlr)

    5 months, 3 weeks ago

    Hi,

    It’s simply a native feature of WooCommerce with Gutenberg blocks. As shown in the image, every time a customer reached the checkout with a product in their cart, filled in their details but then didn’t click the “Pay” button and abandoned the page, it created a “draft,” which I highlight in the photo. For example: Draft (1)

    This way, I could see if perhaps the customer abandoned the purchase because shipping costs were too high, if there was an issue with the shipping plugin to their country, or if they simply didn’t trust the payment method I have set up.

    I want to emphasize that all of this happens without clicking the “Pay” button. If they click the “Pay” button but don’t complete the payment, it shows as “Pending payment” and also appears as an abandoned cart.

    These are two different things.

    Thank you.

    • This reply was modified 5 months, 3 weeks ago by amlr.
    • This reply was modified 5 months, 3 weeks ago by amlr.
    • This reply was modified 5 months, 3 weeks ago by amlr.
    Thread Starter amlr

    (@amlr)

    5 months, 3 weeks ago

    Hi, sorry to bother you again, but is there any update on this matter?
    To clarify the topic of “draft orders,” I’m sharing this link from WooCommerce where they explain it in detail: https://woocommerce.com/document/managing-orders/order-statuses/

    Plugin Support Funnelkit Support

    (@supportfunnelkit)

    5 months, 3 weeks ago

    Hi @amlr,

    Sorry for the delayed response. This seems to be a site-specific issue that needs a deeper investigation if it happens after enabling the Funnelkit Builder only.

    Please reach out to our tech team here with the more details to get the resolution.

    Thanks
    Team Funnelkit

    Thread Starter amlr

    (@amlr)

    5 months, 2 weeks ago

    Hi,
    So this isn’t something that normally happens, right?

    I’m asking because it might seem normal to lose the draft feature when creating a custom checkout and not using WooCommerce’s default checkout.

    But I wasn’t sure if there was any setting I could enable to get it back.

    As far as I know, the draft option doesn’t work when using shortcodes for the checkout — it has to be done with the Gutenberg block editor.

    Plugin Support Funnelkit Support

    (@supportfunnelkit)

    5 months, 2 weeks ago

    Hi @amlr,

    Thanks for sharing the info. Yes, we can see that in their official documentation, they said it is available only for block-based checkout pages. It will not work for the shortcode-based checkout pages.

    As an alternative, we have a better solution using our Funnelkit Automation to get the list of abandoned carts. You will see all the leads here https://funnelkit.com/docs/autonami-2/carts/enable-cart-tracking/

    And you can recover from there and run the automations on those carts. https://funnelkit.com/docs/autonami-2/carts/set-up-abandoned-cart-automation/

    Kindly let us know if this works for you.

    Thank you.
    Team Funnelkit

    Plugin Support Funnelkit Support

    (@supportfunnelkit)

    5 months, 2 weeks ago

    Hi @amlr,

    Haven’t heard back. So marking this as resolved.

    Feel free to create a new thread for any other query.

    Thanks
    Team Funnelkit

Viewing 7 replies - 1 through 7 (of 7 total)

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