“Don’t Replace From Field “option not working

  • vishnunmenon

    (@vishnunmenon)


    5 years, 2 months ago

    Hi, I have two contact forms on my site and I wanted to use two different “from email address” in the forms. For that, I added an alias email address to my SMTP logged-in email and also mentioned it in the Don’t Replace “From” Field.

    But still, all my emails are gone out with the main email address only.

    Can you help me with this?

Viewing 9 replies - 1 through 9 (of 9 total)
  • mbrsolution

    (@mbrsolution)

    5 years, 2 months ago

    Hi, I am not sure if this will work the way you wanted it too. However what happens if you only use one contact form instead of 2 contact forms?

    Regards

    Thread Starter vishnunmenon

    (@vishnunmenon)

    5 years, 2 months ago

    Hi, It’s the same for one contact form. Mail is gone out only using the main email address which we used to login to SMTP, not with the alias we created.

    To explain it clearly,

    1) In the Easy WP SMTP setting, I used career@prosec-networks.com as the username to login into the mail server, and for the same adresss career@prosec-networks.com, I added sales-info@prosec-networks.com as the alias email address in our mail server.

    2)Then in the Easy WP SMTP additional settings I added the alias email in the ‘Don’t Replace “From” Field’ as it mentioned there that- “this option is useful when you are using several email aliases on your SMTP server. If you don’t want your aliases to be replaced by the address specified in the “From” field, enter them in this field.”

    3) Then in the contact form I used the alias email sales-info@prosec-networks.com as the From address, but still the email is only gone out with career@prosec-networks.com itself.

    Is there any way to fix this?

    Thanks in advance.

    mbrsolution

    (@mbrsolution)

    5 years, 2 months ago

    Hi,

    What about in the From Email Address field under SMTP Settings? What email address did you enter in this field?

    Regards

    • This reply was modified 5 years, 2 months ago by mbrsolution.
    Thread Starter vishnunmenon

    (@vishnunmenon)

    5 years, 1 month ago

    Hi,

    From email address under SMTP settings is: career@prosec-networks.com

    I tried to put in the alias email address there ( sales-info@prosec-networks.com), but it led to failure in sending the message.

    Regards

    mbrsolution

    (@mbrsolution)

    5 years, 1 month ago

    Hi, who is your host? What contact form plugin are you using in your site?

    Thank you

    Thread Starter vishnunmenon

    (@vishnunmenon)

    5 years, 1 month ago

    Hi,

    We are hosted in Hetzner and the plugin we are using is contact form 7.

    Regards

    mbrsolution

    (@mbrsolution)

    5 years, 1 month ago

    Hi, unfortunately there is not much more I can do from my end. I have submitted a message to the developers to investigate further your issue.

    Thank you

    Thread Starter vishnunmenon

    (@vishnunmenon)

    5 years, 1 month ago

    Hey, You have any updates on it?

    mbrsolution

    (@mbrsolution)

    5 years, 1 month ago

    Unfortunately no update on your issue. Can you test a different plugin similar to ours. I am curious to know if a different plugin might work for you.

    Let me know what happens.

    Thank you

Viewing 9 replies - 1 through 9 (of 9 total)

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