Hi @inckredible,
Thank you for taking the time to share your feedback about WPForms. I’ve read your review carefully, and we truly appreciate you bringing these points to our attention.
We noticed that your review was left with a 5-star rating, but based on your comments, it sounds like this might have been an accidental selection. We completely understand your frustration as expressed in your words, and we genuinely want to address your concerns.
Regarding the file upload feature, you’re absolutely right that this is an advanced functionality exclusively available in our Pro version. WPForms Lite is designed to offer a basic set of features for users who need a simple and straightforward form-building solution. More complex functionalities like file uploads often require specific server handling and security measures, which are part of our premium offerings. We understand that collecting files can be important for some submissions, and we appreciate your feedback on this. We continuously evaluate our feature offerings and consider customer input to improve our products. In case it helps, please go through the following comparison article to learn more about the differences.
We are truly sorry to hear about the difficulties you experienced when trying to delete the plugin. This is certainly not the intended experience, and we can only imagine how frustrating that must have been. This sounds like a significant problem, and it’s definitely something we’d want to investigate further. We would be very grateful if you could open a new topic on our support forum can help diagnose what might have gone wrong in your specific environment and assist you directly.
Thank you gain for your understanding. Your honest feedback is incredibly valuable to us, as it helps us identify areas where we can improve.
