donor dashboard not loading

  • Resolved guidoj

    (@guidoj)


    2 months, 1 week ago

    While opening the donor dashboard, I see a turning wheel in the beginning, and after a while it disappears, leaving only a blank page. I am pretty shure it isn't a caching problem (no caching on the server, no caching plugins in WordPress). Does anyone have an idea? Below you'll find the error code. WordPress 6.9.1, GiveWp 4.2.1.
    Thanks!
    ------------------------


    The service worker navigation preload request was cancelled before 'preloadResponse' settled. If you intend to use 'preloadResponse', use waitUntil() or respondWith() to wait for the promise to settle.
    The service worker navigation preload request was cancelled before 'preloadResponse' settled. If you intend to use 'preloadResponse', use waitUntil() or respondWith() to wait for the promise to settle.
    react-dom.min.js?ver=18.3.1.1:10 ReferenceError: sprintf is not defined
    at gp (donor-dashboards-app.js?ver=b2534c689b6b8b3814be:1:422232)
    at ht (react-dom.min.js?ver=18.3.1.1:10:45677)
    at Qs (react-dom.min.js?ver=18.3.1.1:10:120133)
    at wl (react-dom.min.js?ver=18.3.1.1:10:88341)
    at bl (react-dom.min.js?ver=18.3.1.1:10:88269)
    at yl (react-dom.min.js?ver=18.3.1.1:10:88132)
    at il (react-dom.min.js?ver=18.3.1.1:10:84984)
    at ol (react-dom.min.js?ver=18.3.1.1:10:83542)
    at v (react.min.js?ver=18.3.1.1:10:3388)
    at MessagePort.fe (react.min.js?ver=18.3.1.1:10:5617)
    ar @ react-dom.min.js?ver=18.3.1.1:10
    react-dom.min.js?ver=18.3.1.1:10 Uncaught ReferenceError: sprintf is not defined
    at gp (donor-dashboards-app.js?ver=b2534c689b6b8b3814be:1:422232)
    at ht (react-dom.min.js?ver=18.3.1.1:10:45677)
    at Qs (react-dom.min.js?ver=18.3.1.1:10:120133)
    at wl (react-dom.min.js?ver=18.3.1.1:10:88341)
    at bl (react-dom.min.js?ver=18.3.1.1:10:88269)
    at yl (react-dom.min.js?ver=18.3.1.1:10:88132)
    at il (react-dom.min.js?ver=18.3.1.1:10:84984)
    at ol (react-dom.min.js?ver=18.3.1.1:10:83542)
    at v (react.min.js?ver=18.3.1.1:10:3388)
    at MessagePort.fe (react.min.js?ver=18.3.1.1:10:5617)

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ginger Coolidge

    (@gscoolidge)

    2 months, 1 week ago

    Hello @guidoj ,

    Glad you reached out, happy to help!

    I see a few potential things here.

    First, I would recommend updating the core GiveWP plugin to the latest version which is currently 4.14.1 .
    Note: We always recommend backing up your database in full before updating

    Next, checking your donor dashboard, I do see that there is an error  ERROR for site owner: Invalid Key Type

    This usually means that you are using a V3 reCAPTCHA key type.

    You’ll need to use a V2 reCAPTCHA key type with GiveWP, you can read more about that here
    https://givewp.com/documentation/core/settings/general-settings/access-control/#recaptcha-settings.

    You can see the reCAPTCHA settings by going to GiveWP → Settings → General, then navigate to Access Control. Our documentation for this is in here
    https://givewp.com/documentation/core/settings/general-settings/access-control/#adding-recaptcha-to-your-site-settings.

    Let me know how things go after you’ve implemented and tested all the above! 🙂

    Thread Starter guidoj

    (@guidoj)

    1 month, 3 weeks ago

    Hello @gscoolidge,

    Thanks, the donor dashboard works now, BUT

    I can’t edit the campaign anymore in the backend. I could edit it in version 4.2.1, but not in the new version 4.14.2. After clicking on ‘edit’, there is a turning wheel that doesn’t disappear. The console says:

    edit.php?post_type=g…ve-campaigns&id=3:1 Uncaught (in promise) Objectcode: “invalid_json”message: “The response is not a valid JSON response.”Prototype: Objectconstructor: ƒ Object()hasOwnProperty: ƒ hasOwnProperty()isPrototypeOf: ƒ isPrototypeOf()propertyIsEnumerable: ƒ propertyIsEnumerable()toLocaleString: ƒ toLocaleString()toString: ƒ toString()valueOf: ƒ valueOf()defineGetter: ƒ defineGetter()defineSetter: ƒ defineSetter()lookupGetter: ƒ lookupGetter()lookupSetter: ƒ lookupSetter()proto: (…)get proto: ƒ proto()set proto: ƒ proto()

    Any idea?

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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