Doesnt work with Firefox Mac

  • Resolved Cheets_UK

    (@cheets_uk)


    10 months, 1 week ago

    Hey, So after considerable testing Ive realised the google sheet is not populated if the user is using firefox on a mac. I am running the latest version of everything and the API is freshly renewed. The form populates perfectly if the user submits on Chrome or Safari.

    I also realise that the current version of the connector is not tested with the latest version of wordpress, so Id also like to know if this plugin is in fact still maintained.

    The page I need help with: [log in to see the link]

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  • Plugin Author Abdullah Kaludi

    (@abdullah17)

    9 months, 2 weeks ago

    Hello @cheets_uk
    Thanks for your message, and sorry for delay in responding,

    Just to clarify, it’s not possible that entries would fail to reach the Google Sheet only on Firefox for Mac while working fine on Chrome or Safari. The form submission process is handled server-side, and the browser type shouldn’t affect whether the entry is sent to Google Sheets.

    However, there’s a chance that during your testing in Firefox, you may have hit a Google quota limit, which can silently block entries. I’d recommend checking the View Debug Logs from the Integration page in your WordPress dashboard.

    Please clear any old errors and test again, if an entry is missed, the specific error (including quota limit notices) will be recorded there.

    Also, make sure that debugging is enabled in your wp-config.php during testing, so you can capture any exact errors if they occur.

    For detailed guidance, please refer to this article:
    👉 How to Fix Missing Entries Caused by Google Quota Limits

    Let me know what you find, happy to help further!

    Best regards,
    Abdullah

Viewing 1 replies (of 1 total)

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