Hello @edwinoonk ,
We are truly sorry to hear about the disruption to your website and the frustration it caused, especially in the middle of the night. This is absolutely not the experience we aim to deliver, and I completely understand how upsetting this must have been.
We take full responsibility for the incident, and I want to personally apologize for the impact it had on your operations.
We’d like to assure you that we will review exactly what went wrong and why, so we can take immediate steps to prevent this from happening again. Your time and trust are incredibly important to us, and we will do everything we can to make this right.
If there’s anything we can do to assist you further or if you’d like to set up a time to discuss this in more detail, we’re here for you.
Thank you,
