Hello @7thcircle ,
Thanks for reaching out to us, we’re here to help.
We need to know which version of UI you currently use to share a proper solution. Please follow these steps to share your system status report with us. :
- Navigate to the
WooCommerce / Status section in your site’s admin panel.
- Click on the
Get system report button and then click Copy for support.
- Paste the report into our PrivateBin.
- After uploading, please share the link here so we can review the details thoroughly.
We are waiting for your system reports to proceed with the analysis.
Kind regards,
Krystian
Hi @7thcircle ,
Thank you for providing the system status report with us, we would need to investigate further.
We recommend that you contact us directly so we can examine your logs. You can open a support ticket with our service desk using the following link: Request Support. Please include the URL of this thread in your ticket to provide our team with context.
Let us know if you have any questions.
Best Regards,
Jamie
Hi @7thcircle ,
Thank you, the ticket was well received. We will support you directly, we will now mark this ticket as resolved.
Best Regards,
Jamie