Hi @pbedouk,
I suspect some database files might be missing. Can you enable debugging in WordPress and share the relevant log entries. You have two options:
- Use the WP Debugging Plugin (recommended for ease of use)
- Manually enable debugging by editing
wp-config.php
Option 1: Use the WP Debugging Plugin
- Install and activate the WP Debugging plugin.
- Visit the Burst Dashboard.
- In the top admin bar, hover over “Debug Quick Look” and click “View File Raw”.
- Copy the contents of the debug log and share them with us.
Option 2: Manually Enable Debugging
- Open the
wp-config.php file in the root of your WordPress installation.
- Add the following lines before
/* That's all, stop editing! Happy publishing. */:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);
define('SCRIPT_DEBUG', true);
- Save the file.
- Visit the Burst Dashboard.
- Locate the
debug.log file inside the /wp-content/ directory. Open it with a text editor and share any relevant error messages with us.
Important for Live Sites: Once you have shared the errors, disable debugging by removing the added lines in the wp-config.php file or disable the WP Debugging plugin. This is to prevent performance or security issues.
Let us know if you need any help!
Kind regards,
Hessel
Thank you Hessel … when I went back in to the dashboard today (to install WP Debugging plugin) … the statistics were there! So it seems to be working. Maybe it just needed some time?
Hi @pbedouk,
It could be that enabling debugging reset the database install, but I’m not 100% sure!
Happy to hear your issue is resolved though!
Kind regards,
Hessel
Hi … I didn’t enable debugging. It just started all by itself.
