actually not!
still grateful for any help
You delete comments by pressing the comment “moderate” arrow.
You can also manage all comments from within facebook if you have an app ID and user ID for moderation.
thanks,
but my version has no moderate arrow
and the plug in does not allow to connect with my facebook app id to manage it with in
Hi there!
I have still no glue how to delete a comment?!
Thanks for any help!
I also do not see a comment ‘moderate’ arrow. Do you need to have the paid version of ‘Facebook Comments Master’ to be able to delete comments?
Thanks for the post!
It seems I’m not the only one who can’t moderate comments.
@lampe160 and @b-summers
I see. We are going to take a look at the plugin today. Make a few changes and overhaul-it so it’s easier to use. New version will be released later on today.
New version released.
Remember to check the plugin settings page for the moderation required fields.
Thanks again for the update. I’m just a little confused. Before the comment was made on my wordpress post. There was nothing connecting your plugin to my clients facebook account. So why must I connect to the facebook account now to delete the comment? I don’t and never have had access to my clients facebook account.
Those are Facebook requirements for moderation rather than the plugin. Take a look here, search for moderation:
Facebook Comments Page
Comments Moderation
A part of the Comments plugin is a powerful moderation tool. This tool makes is easy and fast for your community management team to moderate multiple comments at once.
To use the Comments Moderation Tool you need to complete the Moderation Setup Instructions.
Okay so there’s 2 ways to moderate according to the article. However I cannot do the first one because I don’t have an app set up for it. And I don’t see the moderation link like it shows in the second one…
There are two ways to navigate to the Moderation tool:
App-based Moderation View: Visit the URL developers.facebook.com/tools/comments. You will get a list of all your Facebook apps, which enables you to moderate all comments tied to the corresponding app. If you do not use a Facebook app for your Comments plugin, you will not be able to use this view.
Page-based Moderation View: Click the Moderation Tool link right next to a Comments box (see screenshot below). The view will only list comments posted to this page (URL).
I’ve connected a FB account with the ID to be the moderator, but all I see when I do that, is an empty comments section with an option to post a comment myself. I still don’t see the ‘moderate’ link, and I also can’t see the comment I want to delete.
There’s probably something wrong with your facebook account. Might be a good idea to test with another user id or to get in touch with facebook.
Here’s a screenshot of our website. See the Moderation Link?
http://scrnshots.com/1431722200EhY
Once you click the Moderation Link:
http://scrnshots.com/1431722411HhH
EUREKA!
I got it working. I had to use the Facebook Page’s ID, not a User ID.
Thanks so much for your help/patience 🙂
