Hello @sbessermann
Thank you for the support topic, Can you please follow the steps given below so we can understand your issue
Step 1: Activate AMP plugin
Step 2: Visit Admin Dashboard->AMP->Support
Step 3: Click on “Send Data” button and wait to generate UUID
Step 4: Copy UUID and paste it in reply
We will check the Site health and cause that leads to failure of deleting data and uninstalltion,
Looking forward to hearing from you with additional info.
@sbessermann
I have created a GitHub issue for the same, it also mentioned the possible cause of failure.
It will be very helpful if you can send Site health by following the steps mentioned above to find the possible causes of failure.
@sbessermann
Sorry for the trouble but we are unable to reproduce the issue at our end, it’s been reported a few times before and we will really appreciate if you help us troubleshoot the error.
Additionally can you please confirm if you get the same error when you toggle-off data deletion on uninstall option from AMP->Settings->Other section (screenshot)
Hi @milindmore22
The deletion of data upon uninstall toggle is switched on. I can confirm that.
Hi again @milindmore22
I toggled off the Delete Data Upon Uninstall and now I was able to delete the plugin. Case solved!
I appreciate all the help.
@sbessermann
Thank you for testing that for us, this will narrow down our debugging for the data deletion process, we will take appropriate action to optimize the data deletion in future versions.
Thank you again for your help!
I have same problem.
I follow the note in plugins page: “Uninstall Note: To control whether all data from this plugin is deleted at uninstallation, first activate the plugin, go to the Other section on the Settings screen, and set the “Delete plugin data at uninstall” toggle.”
When i toggle off and save, i get next message:
“Something went wrong.
A resposta não é uma resposta JSON válida.
Please submit details to our support forum.”
* = +/- “The response is not a valid JSON response.”
I already try remove manually, in cpanel admin files, but i get error 500 in website, and need retore backup of website.
In Softaculous manager wp section, dont make effect and give msg “Cannot delete an active plugin”.
Can help?
Thanks
Hello @nelsonricardo
Please create a new support topic so we can look into your issue specifically, as the cause is uncertain we are checking every possibility
additionally please confirm if you are using lightspeed cache plugin in that new support topic
@sbessermann
Please follow the github issue to recive further updates, I’ll mark this as resolved. Feel free to open a new support topic if you require any further assistance.
