Dashboard Won’t Save Layout

Resolved CornerstoneKat
(@cornerstonekat)

4 years, 5 months ago

There are 3 columns in the WP dashboard layout. However, anytime I move any widgets to columns 2 or 3, they immediately return to column 1 upon a page reset or when returning to the dash after navigating away. I have disabled all plugins to see if there is a plug-in conflict. I have had my host disable my firewall to see if there is a conflict. I have flushed my caches. I have asked three different WP tech specialists and they don’t know how to help…claiming it’s a “bug.” Help!

Viewing 14 replies - 1 through 14 (of 14 total)

Moderator James Huff
(@macmanx)

4 years, 5 months ago

Does the issue continue under the Twenty Twenty-One theme?

Thread Starter CornerstoneKat
(@cornerstonekat)

4 years, 5 months ago

It continues under multiple themes. And yes, it continues under 2021 Theme.

Moderator James Huff
(@macmanx)

4 years, 5 months ago

Interesting, I’m not seeing this myself.

What caching plugin are you using?

Thread Starter CornerstoneKat
(@cornerstonekat)

4 years, 5 months ago

I have removed all cashing plugins to see if that was an issue so none at the moment. And yes, everyone I’ve talked to says it looks unique to my site. In other words, they don’t know what is causing it. We have been trying all sorts of things in a sandbox.

Moderator James Huff
(@macmanx)

4 years, 5 months ago

Removing caching plugins doesn’t always stop the cache. Depending on the plugin, removing the plugin could result in the site being locked in a cached state.

What caching plugins were you using?

Thread Starter CornerstoneKat
(@cornerstonekat)

4 years, 5 months ago

I believe it was WP Super Cache.

Moderator James Huff
(@macmanx)

4 years, 5 months ago

Ok, try all of the steps at https://wordpress.org/plugins/wp-super-cache/#installation under “How to Uninstall WP Super Cache.”

Thread Starter CornerstoneKat
(@cornerstonekat)

4 years, 5 months ago

Don’t close this. Still working on it. Will come back with an update.

Thread Starter CornerstoneKat
(@cornerstonekat)

4 years, 5 months ago

Done. No change.

Moderator James Huff
(@macmanx)

4 years, 5 months ago

Hm, and define( 'WP_CACHE', true ); has definitely been removed from wp-config.php?

If so, it’s not WordPress’s caching.

Does your hosting provider offer any sort of built-in caching?

Thread Starter CornerstoneKat
(@cornerstonekat)

4 years, 5 months ago

Yes. It’s gone. I even had professional help to confirm.

No. They’ve checked all their backend stuff too. And they’ve turned of their firewall to check that. Nothing. I should also note that I had this problem before switching to a new host too. So I really don’t think it’s a host thing.

Moderator tobifjellner (Tor-Bjorn “Tobi” Fjellner)
(@tobifjellner)

4 years, 5 months ago

These settings are stored in your browsers “local storage”.
Do you have any limitations and/or security settings enabled in your browser?

Thread Starter CornerstoneKat
(@cornerstonekat)

4 years, 5 months ago

No. And that wouldn’t explain why the 3 techs I’ve hired had the same problem on their computers.

Thread Starter CornerstoneKat
(@cornerstonekat)

4 years, 5 months ago

Finally figured it out. It was the admin account. It contained bad cookies stored in session cookies. I created a new admin account–problem solved.

Viewing 14 replies - 1 through 14 (of 14 total)

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Dashboard Won’t Save Layout

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