Dashboard not working

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  • Moderator t-p

    (@t-p)

    4 years, 11 months ago

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Also review https://wordpress.org/support/article/login-trouble/

    Thread Starter kevinackford

    (@kevinackford)

    4 years, 11 months ago

    I have tried renaming my plugin folders (I have two mu-plugins and plugins) I have also renamed my theme folder which came up with this when I tried to log into my admin: The parent theme is missing. Please install the “newstore” parent theme
    None of the above worked.
    I have a conversation with my hosting service the other day and they said that I had two deny codes in my htaccess files which were causing the problem.
    The files were:

    <FilesMatch ".(py|exe|php)$">
Order allow,deny
Deny from all
</FilesMatch>
<FilesMatch "^(about.php|radio.php|index.php|content.php|lock360.php)$">
Order allow,deny
Allow from all
</FilesMatch>

    They were in public_html –> wp-admin –> .htaccess

    Should these files not have been deleted?

    Thank you again for your assistance.

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