Customise error

Resolved amustav
(@amustav)

1 year, 6 months ago

Hi I recently posted about the theme update error the altered my website which is fixed but just letting you know now every time I click Customise, I get a critical error message page. The update maybe still has a few bugs?

Viewing 6 replies - 1 through 6 (of 6 total)

Eduard
(@cteduard)

1 year, 5 months ago

Hello @amustav

We have a newer build with even more fixes. Can you please reach out through our website – https://creativethemes.com/blocksy/changelog/. We’ll send the build right away.

Thanks!

Thread Starter amustav
(@amustav)

1 year, 5 months ago

Hi do you mean to submit a customer support ticket through your website?

Eduard
(@cteduard)

1 year, 5 months ago

Yep, that would be correct.
Mohammed Hussain
(@modestybazarcom)

1 year, 5 months ago
I’m having trouble with my header, the middle row going under the top row even though i have offset set to 0, also site running slow, I have contacted hostinger support. He has told me there is nothing he could do but downgrade and upgrade the wp, reset php settings, still causing error, for header, pagespeed is slow, keep telling me there is a critical error on the website, contact administrator. Please help me, my site is https://modestybazar.com/ Thank you!
- This reply was modified 1 year, 5 months ago by Mohammed Hussain. Reason: Add site info
Eduard
(@cteduard)

1 year, 5 months ago

Hello @modestybazarcom

Feel free to drop us a line via our website and we’ll send you the fix right away. You can do so at this link – https://creativethemes.com/blocksy/support/

Thanks.

Thread Starter amustav
(@amustav)

1 year, 5 months ago

Hi just letting you know that I’ve uploaded the beta theme onto my site and the Customise editor works again, everything seems to be back to normal so far. Thanks for the help.

Viewing 6 replies - 1 through 6 (of 6 total)

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