Customers details missing from order

  • Resolved Tanmay Kumar Das

    (@tanmay-kumar-das)


    2 years, 7 months ago

    Hi there,

    We noticed customer’s details is missing from a few orders

    Both WooCommerce and WooCommerce PayPal Payments plugins are updated to latest version.

    Could you let us know how we can resolve the issue please?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    2 years, 7 months ago

    Hello @tanmay-kumar-das

    Thank you for reaching out to us, we are here to help.

    We did have a similar issue with our 2.2.0 release, but we believe this issue to be resolved with the 2.2.1 and 2.2.2 release. In case you are not running our 2.2.0 release, we would need to take a closer look at this in order to give you a proper response. For this, we would need to get the system report and logs.

    If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well)

    Pending your response.

    Kind regards,
    Joost

    Thread Starter Tanmay Kumar Das

    (@tanmay-kumar-das)

    2 years, 7 months ago

    Hi @joostvandevijver

    Thanks for your quick reply.

    We have updated it to 2.2.2 today.

    Hopefully the issue won’t persist but if it does, we will create a new ticket 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Customers details missing from order’ is closed to new replies.