• Resolved afjsystem

    (@afjsystem)


    Hi, suddenly i got error 404 for my product

    it appears that permalink product base gave double slash before base word like below:
    https://domain.com//produk/example-prod

    i’ve checked this is rankmath issue because when i turn OFF the Woocommerce module, i can reproduce like below, it works: (no 404)
    https://domain.com/product/example-prod (if choose default base)

    But not custom base using text produk or something else: /produk/
    it result https://domain.com//produk/example-prod (error 404 because double slash before base)

    BUT if i turn ON the woocommerce module, the product base permalink won’t work (both default base or custom base)

    is there any filter to fix this?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • I’m a RankMath end user and tested this scenario and did not run into this same issue. Changed Settings > Permalinks > Custom Base > to /produk/ and did not see double forward slashes in the product page URL. Did you double check to make sure you are not typing in an extra forward slash in the Permalinks > Custom Base text box? I’m using the most current version of RankMath released 9 hours ago. So if you are using an older version then maybe this was an older bug that has been fixed already?

    • This reply was modified 4 years, 9 months ago by AITpro.
    Plugin Author Rank Math SEO

    (@rankmath)

    Hello @afjsystem,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems to be working fine on our end.

    Assuming you are using the latest version of all the plugins, themes, and WordPress (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    P.S. @aitpro Thank you for chiming in to help. Appreciate it.

Viewing 2 replies - 1 through 2 (of 2 total)

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