Critical error on this website.

  • Resolved pedjamarkovic

    (@pedjamarkovic)


    4 years, 3 months ago

    Hi! After updating Redux Framework to the newest version, my website is not working.
    Here is the link of the website : https://www.hidroterming.rs/.
    Redux Framework version is : 4.3.7

    Here is the code from the website:
    Fatal error: Uncaught Error: Call to undefined function ReduxAppsero\get_plugin_data() in /home/hidroter/public_html/wp-content/plugins/redux-framework/redux-core/appsero/Client.php:163 Stack trace: #0 /home/hidroter/public_html/wp-content/plugins/redux-framework/redux-core/appsero/Client.php(92): ReduxAppsero\Client->set_basename_and_slug() #1 /home/hidroter/public_html/wp-content/plugins/redux-framework/redux-core/class-redux-core.php(241): ReduxAppsero\Client->__construct('f6b61361-757e-4...', 'Redux Framework', '/home/hidroter/...') #2 /home/hidroter/public_html/wp-content/plugins/redux-framework/redux-core/class-redux-core.php(184): Redux_Core->init() #3 /home/hidroter/public_html/wp-content/plugins/redux-framework/redux-core/framework.php(36): Redux_Core::instance() #4 /home/hidroter/public_html/wp-content/plugins/redux-framework/class-redux-framework-plugin.php(163): require_once('/home/hidroter/...') #5 /home/hidroter/public_html/wp-content/plugins/redux-framework/class-redux-framework-plugin.php(99): Redux_Framew in /home/hidroter/public_html/wp-content/plugins/redux-framework/redux-core/appsero/Client.php on line 163

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Kev Provance

    (@kprovance)

    4 years, 3 months ago

    The file with the function is in fact included. There may be a conflict with another plugin. Diable all of them but Redux and see if it still occurs.

    Thread Starter pedjamarkovic

    (@pedjamarkovic)

    4 years, 3 months ago

    I have done that, but I still having the same problem. I have removed all plugins and left only redux and it still is not working. From the error file I see that there was several problems in past with redux framework, so…

    Fatal error: Uncaught Error: Call to undefined function ReduxAppsero\get_plugin_data() in /home/hidroter/public_html/wp-content/plugins/redux-framework/redux-core/appsero/Client.php:163 Stack trace: #0 /home/hidroter/public_html/wp-content/plugins/redux-framework/redux-core/appsero/Client.php(92): ReduxAppsero\Client->set_basename_and_slug() #1 /home/hidroter/public_html/wp-content/plugins/redux-framework/redux-core/class-redux-core.php(241): ReduxAppsero\Client->__construct(‘f6b61361-757e-4…’, ‘Redux Framework’, ‘/home/hidroter/…’) #2 /home/hidroter/public_html/wp-content/plugins/redux-framework/redux-core/class-redux-core.php(184): Redux_Core->init() #3 /home/hidroter/public_html/wp-content/plugins/redux-framework/redux-core/framework.php(36): Redux_Core::instance() #4 /home/hidroter/public_html/wp-content/plugins/redux-framework/class-redux-framework-plugin.php(163): require_once(‘/home/hidroter/…’) #5 /home/hidroter/public_html/wp-content/plugins/redux-framework/class-redux-framework-plugin.php(99): Redux_Framew in /home/hidroter/public_html/wp-content/plugins/redux-framework/redux-core/appsero/Client.php on line 163

    Plugin Author Kev Provance

    (@kprovance)

    4 years, 3 months ago

    I am unable to recreate this issue. It’s part of the Appsero SDK, which we did not write. There are no updates for that code or issues filed describing that problem. I am unsure of what may be causing it. What theme are you using? Have you tried loading Redux with a different theme? I would disable the current theme you are using and activate the twenty-twenty-one theme, and then activate Redux and see if the issue continues.

    Plugin Author Kev Provance

    (@kprovance)

    4 years, 3 months ago

    Try this beta version, v.4.3.7.1: https://github.com/reduxframework/redux-framework

    It’s a shot in the dark. Let me know.

    Thread Starter pedjamarkovic

    (@pedjamarkovic)

    4 years, 3 months ago

    I have tried that and nothing. I convert back to new version and reuploaded WordPress files and site goes back online. It was problem with WP update and Redux framework version. So, its fixed now, just to know.

    maestrosombrita

    (@maestrosombrita)

    4 years, 3 months ago

    Unfortunately I have the same problem. The update of WordPress to the latest version, 5.8.3, causes it not to load Elementor because of the Redux plugin.

    It had version 4.3.7. I upload to 4.3.7.2. The error continues. I downgrade to 4.3.5, same error.

    The problem is with WP version 5.8.3. But having the site hosted in WP.com it is not possible to downgrade to version 5.8.2

    I see in console an error 500 in admin-ajax.php, which causes the elementor block editor to stay in loading…

    Thanks for your help!!

    Plugin Author Kev Provance

    (@kprovance)

    4 years, 3 months ago

    First, PLEASE, do not piggyback the tickets of others. Thanks.

    Second, I loaded up Elementor without issue. If you are using the Pro version of Elementor, you must go to them for help as it is a premium product. WordPress forbids postings of that nature here.

    • This reply was modified 4 years, 3 months ago by Kev Provance.
    maestrosombrita

    (@maestrosombrita)

    4 years, 3 months ago

    Forgive me for my mistake, Kev.

    I create a new post commenting on my problem. Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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