Crashed

  • Resolved syntve

    (@syntve)


    2 months, 1 week ago

    Hi, Newest update Version 2.7.0 (2026-01-19) caused a fatal error on our site and everything crashed. I had to restore a backup with an older version to get it to work again as the recovery mode did not work. What do I do now? Looks like it’s not only me that has this problem.

    Best regards Synnøve

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter syntve

    (@syntve)

    2 months, 1 week ago

    We do have premium license but I can not log in as the person with the login info are no longer in our company.

    Plugin Support Kush

    (@kushnamdev)

    2 months, 1 week ago

    Hey @syntve,

    Thank you for reaching out to us and for using Woody Ad Snippets.
    I’m sincerely sorry for this inconvenience.

    To resolve the issue, you need to deactivate the premium version of the plugin that you are currently using and install the latest one available on our website (v1.3.0).

    If you had a freemius account created with a valid license key, you can reach out to our team via – https://themeisle.com/contact to get access to latest version of Woody premium. Alternatively, if you don’t use premium version, then you can deactivate and use the free version without any issues.

    Also, answering your questions, in order to use pro features of woody you need to activate the premium version of the plugin alongside the free version .

    Please do not hesitate to update us on your progress. We are here to assist you further if needed.

    Best regards,

    Thread Starter syntve

    (@syntve)

    2 months, 1 week ago

    Hello @kushnamdev

    Thank you for the reply.
    I can not contact your team as I do not have any login info as the person on our company that had this is no loger here, and there is no contact form on the contact page. I have both the premium and free version activated and I see a license key on our page. Is there any other way to contact the team, or could they contact me?

    Best regards Synnøve

    Plugin Support rodicaelena

    (@rodicaelena)

    2 months, 1 week ago

    Hi Synnøve,

    You can contact us through our pre-sales channel https://themeisle.com/contact/ which doesn’t require login details. Just click on the Ask a question button, and enter your details.

    Thank you!

    WebTeamAdmin

    (@varsitysports)

    2 months, 1 week ago

    Why isn’t this handled directly by Woody Premium? Why wasn’t this an automatic update?

    UPDATE: I hadn’t realized that the support team had replied to me directly via my new email address – which is actually above and beyond! ⭐⭐⭐⭐⭐

    – DJ

    Thread Starter syntve

    (@syntve)

    2 months, 1 week ago

    I got the help I needed from the support team. Thank you for excellent support!
    But as @varsitysports writes, it would have been great if it was just released a new automatic update.

    Best regards Synnøve

    Plugin Support Kush

    (@kushnamdev)

    2 months, 1 week ago

    @varsitysports @syntve We have released a new version that adds a compatibility check to prevent the site from going down. We apologize for the inconvenience you experienced due to this issue.

    Best regards

    Plugin Support Kush

    (@kushnamdev)

    2 months, 1 week ago

    Also thank you for your awesome reviews for our suppot team.

Viewing 8 replies - 1 through 8 (of 8 total)

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