Couple UI Issues

  • Resolved dyesol

    (@dyesol)


    3 years, 10 months ago

    Recently just updated development site to use 5.16.1 free version. I am seeing some UI errors.

    Event Page:
    – I am seeing a massive svg icon on the event page where the user selects to add event to calendar.
    – The All Events button is currently hidden under the website header navigation.

    Calendar Page:
    – The Days of the Week for the calendar are currently sitting above my logo, stacked on top of each other, in the top left corner of the website header navigation.
    – The Search for Events bar is overlapping the navigation when I scroll down. Even when I switch the search bar settings to be classic, I still get an overlapping issue.
    – When I switch the calendar to List, all the event details are being displayed in the website header navigation, stacked on top of each other.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support WilloftheD

    (@abzlevelup)

    3 years, 10 months ago

    Hi @dyesol, thanks for reaching out to us. Sorry to hear that you’re having this issue. I would like to investigate more of this issue, but first I would need more information about this. Could you provide me with the direct URL to your website?

    Also please provide the versions of the following:
    1. WordPress
    2. The Events Calendar
    3. PHP

    Looking forward to helping you solve this.

    Best,
    Abz

    Thread Starter dyesol

    (@dyesol)

    3 years, 10 months ago

    Hi @abzlevelup

    Thank you for following up. Unfortunately the environment has several security features in place (password protected, IP whitelisting, etc) and I will not be able to get you access. Could I provide screenshots of what I am seeing or any other type of information?

    1. WordPress – 5.9.3
    2. PHP – 7.4.30
    3. Event Calendar – 5.16.1 – Free version

    Plugin Support WilloftheD

    (@abzlevelup)

    3 years, 10 months ago

    Hello @dyesol, thanks for getting back to me with these details.

    I will not be able to get you access. Could I provide screenshots of what I am seeing or any other type of information?

    Yes, you could also provide a screenshot of what you’re seeing on your end. Please upload it on a third-party app like Loom or CloudApp.

    I am seeing a massive SVG icon on the event page where the user selects to add an event to the calendar.

    We have an internal bug ticket for this, and I have added your case to it. I will definitely pass along the details you shared with our dev team.

    We don’t have a time estimate, but you’ll be notified with a reply when there are any updates. Rest assured that we are working on a permanent fix regarding this issue.

    For the other issues here

    I suspect that this could be theme related. Could you try deactivating all other plugins except for our plugins to see if that makes a difference and make sure that the plugins are up-to-date? Moreover, could you switch to the default theme? Please read the Testing for Conflicts article before doing anything.

    Let me know how it goes; I’d be glad to help you further.

    Best,
    Abz
    ________________________

    Internal Bug Ticket Reference:
    TEC-4399

    Thread Starter dyesol

    (@dyesol)

    3 years, 10 months ago

    Hello @abzlevelup

    Thank you for the information. I have been able to resolve most of the issues I am seeing. I will reach back out to support if I run into any other issues.

    Guga Alves

    (@gugaalves)

    3 years, 10 months ago

    Hi @dyesol ,

    We’re back with good news for you.

    The issue causing a big “Add to Calendar”svg icon is fixed!

    Please update your Events Calendar plugin to apply that to your site.

    Best Regards,

Viewing 5 replies - 1 through 5 (of 5 total)

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