Content Restriction Error

  • Resolved ritlance

    (@ritlance)


    4 years, 5 months ago

    Dear support,

    I’ve tried restricting content from level 1 Users, meaning I only want to show the content to visitors and basic users.

    According to your documentation those shortcodes should work, but unfortunately they don’t:

    [membership level=”0,-1″]
    Show for anyone not in level 1, including non-members and visitors.
    [/membership]

    [membership level=”0″]
    Will show up for non-members and non-logged in site visitors.
    [/membership]

    How to solve this?

    BR Ritlance

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Andrew Lima

    (@andrewza)

    4 years, 5 months ago

    Hi there,

    Thank you for reaching out to Paid Memberships Pro, I’m really sorry to hear about this issue you are facing.

    Can you tell me more where/how this is added to your page or post? Is this done via a page builder or using the default block editor?

    If possible, could you share a screenshot of how you are applying this shortcode so I may look into this further?

    Thread Starter ritlance

    (@ritlance)

    4 years, 5 months ago

    Hi Andrew,

    this is done via the Page Builder from DIVI.

    And it is just a text block looking like this:

    [membership level=”0,-1″]
    “TEXT”
    [/membership]

    Screenshot:
    https://snipboard.io/A5MHxd.jpg

    BR

    Plugin Author Andrew Lima

    (@andrewza)

    4 years, 5 months ago

    Please can you ensure the HTML isn’t encoding it as it looks like it’s boldened (I’m not sure if this would affect it) but I have tested this with the latest version of Divi and it works as intended.

    Here is a image of what I tested in DIVI:

    membership shortcode in divi module

    Thread Starter ritlance

    (@ritlance)

    4 years, 5 months ago

    Hi Andrew, it does not look like it is encoded by HTML. Any other reason this is not working?

    https://snipboard.io/Xtiv21.jpg

    Plugin Author Andrew Lima

    (@andrewza)

    4 years, 4 months ago

    Thanks for the feedback, it’s difficult to assume why it’s not working on your site. Are you using the latest version of Paid Memberships Pro and Divi?

    You may be able to reach out to a local WordPress developer to help troubleshoot this further for you.

Viewing 5 replies - 1 through 5 (of 5 total)

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