Conditional Ticket Fields

  • Resolved samchad

    (@samchad)


    8 years ago

    Hi. Can you explain how I can create conditional ticket fields? For example, if someone chooses a value from a drop-down, then a new mandatory field is exposed, otherwise it is not exposed and not mandatory. Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
  • wsdesk

    (@wsdesk)

    8 years ago

    Hi Samchad,

    You can easily create a conditional ticket field with the help of a code snippet.Please see this article for a detailed picture -> https://wsdesk.com/conditional-dropdowns-wsdesk-code-snippet/

    If you have any doubts while setting up the conditional ticket fields, feel free to get back to us.

    Happy to help 🙂

    Regards,
    Vineet

    Thread Starter samchad

    (@samchad)

    8 years ago

    Great. Thanks for the quick reply.

    wsdesk

    (@wsdesk)

    8 years ago

    Hi,

    If you are happy with our product and support, leave us a review here:
    https://wordpress.org/support/plugin/wsdesk/reviews/#new-post

    Your review will really help 🙂

    Regards

    Thread Starter samchad

    (@samchad)

    8 years ago

    the problem with this solution is that you have put <br> breaks between each of the fields instead of using CSS. So if you have 10 fields that you want to hide, then you have 10 breaks until the next visible box, which looks terrible.

    Anybody else facing this problem should remove the <br> on line 202 of wsdesk-premium/views/shortcodes/crm_support_new.php

Viewing 4 replies - 1 through 4 (of 4 total)

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  • 4 replies
  • 2 participants
  • Last reply from: samchad
  • Last activity: 8 years ago
  • Status: resolved