Compatibility Issue – CSS Broken

  • jhonnyrubio

    (@jhonnyrubio)


    11 months, 3 weeks ago

    Hi,
    I’m experiencing an issue after updating Elementor to version 3.28.4. As soon as I update, the CSS on my site breaks — elements appear unstyled or display incorrectly. The issue persists until I deactivate your plugin, at which point the styles are restored.

    Could you please confirm if your plugin is fully compatible with Elementor 3.28.4?
    If not, is there an update planned to address this?

    Thanks in advance for your help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Madhusudan

    (@madhusudandev)

    11 months, 3 weeks ago

    Hello @jhonnyrubio ,

    Thank you for reaching out and reporting the issue.

    We’re aware of the recent changes in Elementor version 3.28.4 and are currently reviewing compatibility with this update. Based on your description, it seems there may be a conflict affecting CSS loading when HT Mega is active.

    In the meantime, would you please try clearing the cache from Elementor > Tools > General > Elementor Cache and Clear Cache? This can often resolve styling issues after updates.

    Also, I noticed that you’ve already created a support ticket regarding this issue — you can continue the conversation and get updates directly through that ticket.

    Our development team is actively investigating and will ensure full compatibility with Elementor 3.28.4. If any fixes are required, we’ll include them in an upcoming update.

    We appreciate your patience and will keep you informed of any progress.

    Best regards,
    Madhusudan

    Thread Starter jhonnyrubio

    (@jhonnyrubio)

    11 months, 3 weeks ago

    Hello Madhusudan,

    Thank you for your quick and detailed response.

    I’ve already tried clearing the cache via Elementor > Tools > General > Clear Cache, but unfortunately, the issue persists even after doing that.

    I’ll continue following up through the support ticket on your website, as you suggested. Looking forward to any updates from your development team regarding compatibility with Elementor 3.28.4.

    Thanks again for your support.

    Best regards,
    Jhonny Rúbio

    Plugin Contributor Madhusudan

    (@madhusudandev)

    11 months, 2 weeks ago

    Hello @jhonnyrubio,

    Thank you for the update.

    I can see that you’ve already contacted our support team, and they’ve provided guidance on this issue. Based on their findings, it appears that the problem is related to the content or configuration on your website itself.

    We appreciate your patience and cooperation as our support team continues to assist you through the ticket.

    Thanks again for your understanding.

    Best regards,
    Madhusudan

Viewing 3 replies - 1 through 3 (of 3 total)

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