Cloud Upload Not Working

  • Resolved kchrist8

    (@kchrist8)


    6 months, 3 weeks ago

    Hi, I just noticed that my backups haven’t been uploading to my Dropbox account since March. My Dropbox account is good to go, and the settings of the plugin show that it should be uploading to the cloud… and I always check this option when I’m making a backup, but it isn’t working.

    What’s strange is that I toggled off the Dropbox option when inside the plugin dashboard and then I was led to a page that says “Invalid SSL certificate”, as you can see here: https://ibb.co/99YVts92. The URL for this page is https://backup-guard.com/dropbox/.

    So… now I can’t even attempt to toggle it back on.

    Help please!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter kchrist8

    (@kchrist8)

    6 months, 3 weeks ago

    I also just tried toggling on the Google Drive cloud backup option and am having the same issue. It takes me to the https://backup-guard.com/gdrive/ page and this just shows the Invalid SSL certificate error.

    So I can’t do anything at the moment. Can’t upload to any cloud platform.

    Plugin Author elialum

    (@elialum)

    6 months, 3 weeks ago

    It seems like you are using an old outdated version of the backup plugin, update to the latest v3.X version and this should work.

    The backup plugin has been rebranded as “JetBackup”, you can find more details here – https://www.jetbackup.com/jetbackup-for-wordpress/

    Get the latest version from here – https://wordpress.org/plugins/backup/


    • This reply was modified 6 months, 3 weeks ago by elialum.
    Thread Starter kchrist8

    (@kchrist8)

    6 months, 2 weeks ago

    I do have the latest version.

    I’ve just recorded my screen to show you: https://go.screenpal.com/watch/cTQjI3noTeb

    There’s an issue with this plugin. And unfortunately my subscription just renewed for another year yesterday even though it doesn’t work.

    Moderator Support Moderator

    (@moderator)

    6 months, 2 weeks ago

    And unfortunately my subscription just renewed for another year yesterday even though it doesn’t work.

    That makes you a customer and those can’t be supported in these forums. But don’t worry, I am sure @elialum will direct you to their site for support.

    For pro or customer support, please contact the developer on their site. This includes pre-sales information.

    As the developer is aware, customers may not be supported on this site.

    https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products

    Plugin Author elialum

    (@elialum)

    6 months, 2 weeks ago

    Hi @kchrist8

    I do have the latest version.

    In the top right corner of the screen (taken from your screen recording), you can see that you are using version 2.0.9.15. The latest version as of writing this post is 3.1.12.3

    Anyway, as @moderator mentioned, you are mostly welcome to open a ticket directly with us, and we can take it from there.

    Thread Starter kchrist8

    (@kchrist8)

    6 months, 2 weeks ago

    Ok. I will open a ticket as well. But how do I update the darn plugin???

    When I go to the update page Jetbackup doesn’t show up as needing updated. And when I look around in the plugin dashboard I see no way up updating it.

    Plugin Author elialum

    (@elialum)

    6 months, 2 weeks ago

    Hi @kchrist8,

    Disable the plugin, install the free plugin from WordPress echo system, it should fetch your destination credentials from the database, or just re-add them.

    If needed, you can open a ticket directly with us and our 24/7 support will assist.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Cloud Upload Not Working’ is closed to new replies.

Tags