Clearing Cache Produces Critical Error

  • Resolved avviano

    (@avviano)


    1 year, 2 months ago

    Hi,

    1.) When I try to clear the cache via SG Optimizer, I get the following error: “There has been a critical error on this website.”
    2.) When I open SG Optimizer (Environment) I get the following error: There has been a critical error on this website.
    3.) I cannot delete the SG Optimizer plugin via Dashboard. All ftp folder rights are correctly set.
    4.) I deleted the plugin manually, then reinstalled. But the error remains.

    Please advise.

    • This topic was modified 1 year, 2 months ago by avviano.

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Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support daniellaivanova

    (@daniellaivanova)

    1 year, 2 months ago

    Hello @avviano,

    I checked the matter and I am not able to recreate the error on my website which leads me to believe that it is related to the local environment.

    What I can suggest would be to ensure that you are using the latest version of the Speed Optimizer plugin. I also recommend you check if your server is running a compatible PHP version and try enabling debug mode which can help in diagnosing the issue.

    If you need any help and you have a SiteGround account, you can always reach our support team for further assistance on the matter.

    Best Regards,
    Daniela Ivanova

    Thread Starter avviano

    (@avviano)

    1 year, 2 months ago

    As it turns out, this was a compatibility issue with WooCommerce and another 3rd party plugin. After deleting them, it worked again. Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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