Hello @jenomal ,
Thank you for reaching out.
I am sorry to hear about the communication issue. Our support email is still available and hasn’t changed. Thank you for sticking with us after all these years.
If you sent your previous requests using the support form inside the plugin, it is highly likely they were never transmitted. The plugin form relies on wp_mail to send emails to support@complianz.io. Many development environments (staging sites, local setups, etc.) do not support outgoing email, so the messages likely failed to send without showing an error.
We always send an automated confirmation of receipt; if you didn’t receive that, it confirms the email didn’t go through. Please user another email (eg. a gmail one).
Regarding the Classic Editor, we are not aware of any conflicts. Could you please share the URL where we can see the issue (both with and without the Classic Editor active)? It would also be helpful to know which theme or page builder you are currently using.
Please let us know.
Best regards,
Antonio
where can i sent you my domain in private? i already sent a mail at: support@complianz.io.
check screenshot: https://ibb.co/yDxTs2d i also attached a wcreenvideo recording
by the way: i already tested with standard wodrdpress theme and also deactivated all plugins. the problem persist with wordpress official classic editor plugin on
Hello @jenomal ,
The best solution would be to send us another email from a different address (domain). This way, you can copy-paste the content, and we avoid exposing your private data on the forum.
As for the problem itself, I actually tested this setup but was unable to replicate the issue. Here’s a screenshot: https://prnt.sc/CvVD-rxmaePj. I tested with Classic Editor v1.6.7, Complianz 7.4.4, WP 6.8.3, and PHP 8.2.27.
Please let us know how you would like to proceed.
i just sent an email at : Leonardo Tamion support@complianz.io directly from my other mail (as requested) (info /AT/ tobilot*** ) you can check if you recived the mail?
i also attached the credientals, so you can go ahead and check directly on my webpage bcs the issue persist even if i switch back php version.
@jenomal Please never offer to log in onto your site backend, This is violation of forum guidelines for both sides (offering and accepting).
https://wordpress.org/support/guidelines/#we-reserve-the-right-to-manage-the-forums-to-the-best-of-our-ability
You were warned about this once, this is your final warning.
Hello @jenomal ,
The Support Moderator is right. WordPress.org guidelines do not allow sharing or requesting login credentials in any form. This rule is in place for your security as well as ours.
We did receive your email, and your message is already in our support system. We’ll follow up with you directly via email as soon as possible.
For this reason, and since further troubleshooting must continue privately, this thread will now be marked as resolved and closed on the forum.
Thank you for your understanding.
