Plugin Author
Yani
(@yaniiliev)
Most likely that’s due to one of these limits:
max_execution_time
memory_limit
See if you can lift both limits and try again.
Thread Starter
erad67
(@erad67)
OK, thank you. How is that done? I don’t see those are options in the plug-in tab. I’m guessing it’s some setting in a file on the server, but which one? I did a websearch and one link said the WP-Config file. I looked there, but didn’t see the setting. Another site suggested http://YOURDOMAINNAME.COM/wp-content/phpinfo.php, but I don’t have a phpinfo.php file in that folder.
Before the back up file size was about 150 mb and nothing has been changed, so should still be the same size.
The following information assumes that you have command line access to your web server’s root directory otherwise you will need to use a web-based file manager of some kind.
You must find your php.ini file on your server or ask your hosting provider for assistance. The settings mentioned will be in that file.
You can also create a file on your web server with the following commands.
<?php
echo phpinfo();
?>
save this to a file called phpinfo.php or whatever you wish just so it ends with .php
then access this file from your web browser such as if you put it in your webroot folder
you would type in example.com/phpinfo.php.
You would get a report displayed on your browser with all the php settings and the values currently defined by your php.ini file.
Search through that report for the above-mentioned settings and look at the values they are set at.
Once you know that then you can find your php.ini file and change the settings as needed. Give your server more time to process php scripts and more memory to process them with.
Your hosting solution may have limits on how long and how much memory you can set the settings to but at least you can try to raise them up. If your host will not help you then you may want to find another hosting solution.
Plugin Author
Yani
(@yaniiliev)
The easiest way to make these changes is to reach over to your hosting provider and ask how to do this on their platform. Some have articles that describe how it is done, others have to do it for you temporary, and some don’t allow it.
Thread Starter
erad67
(@erad67)
My host is Hostgator. I have a shared server, with these limits:
https://www.hostgator.com/help/article/php-settings-that-cannot-be-changed
I contacted support. They created the php file and put my settings to the max. Php was also updated to 7.1. Same issue as before.
Plugin Author
Yani
(@yaniiliev)
Unfortunately, HostGator is an unsupported hosting provider and the plugin is not going to work :/
Here is a complete list of unsupported hosting providers.
Thread Starter
erad67
(@erad67)
I see. So what changed? It worked very well for several years using the same host.
I found another plug-in that can clone and move a site, but the file size is 3x larger, and can’t download to a file. Your plug-in is MUCH better and it would be great if it was possible to keep using it.
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This reply was modified 6 years, 7 months ago by
erad67.
Thread Starter
erad67
(@erad67)
Hello??? Still makes no sense to me why the plug-in worked for years and now won’t. If it never worked, then your explanation would make sense.
