Plugin Support
Jasmine
(@hyenokian)
Dear @janisi,
Thank you for the topic.
Please provide us with the following information for further investigation of your case.
- The link, where the given survey is located.
- The Survey version you are using.
- Let us know where exactly the error is displayed by providing us with its screenshot.
Looking forward to your reply.
Thank you.
Thread Starter
janisi
(@janisi)
Hello,
Plugin version: Version 3.9.9 + screenshots
https://imgur.com/a/tsVoTMh
Website is behind firewall at the moment.
Thread Starter
janisi
(@janisi)
Here is database dump to test on your end.
https://failiem.lv/u/gvwkujug27
Plugin Support
Jasmine
(@hyenokian)
Dear @janisi,
Thank you for your reply and provided info.
We checked and noticed the problem you are mentioning.
We will fix the issue and will provide the updated version of the plugin as soon as possible.
I will let you know once the update with the fixes is released.
Thank you.
Plugin Support
Jasmine
(@hyenokian)
Dear @janisi,
For now, please contact us via this form. Our customer care specialists will provide you with the new fixed zip file as soon as possible.
Thank you.
Thread Starter
janisi
(@janisi)
Thanks, it’s fixed in 4.0.0 version.
Plugin Support
Jasmine
(@hyenokian)
Dear @janisi,
Thank you for your reply.
Yes, we already updated the plugin with the fixes implemented in it.
Glad to hear that everything works fine for you now.
If your query is resolved, please take a moment to rate and review the plugin or support.
Many thanks in advance!
