hi @wpress2010
I am glad to help, please note that the error message is returned by your SMTP provider:
The error “SMTP Error: Could not connect to SMTP host” you get, usually means an issue with your SMTP credentials or some error during the authentication process.
It is critical to make sure you have the right credentials. When you get a chance, please double-check the password you’re using with the SMTP connection to be sure it’s correct.
In case it helps, please check out our step-by-step guide on setting this up here: Here
You can then test your server credentials in an isolated environment to discard/confirm any issues local to your site. A tool like this SMTP Tester Tool would do the job.
If this doesn’t resolve the issue, you can contact your SMTP and your hosting providers and share the error message with them, as it has to do with authentication issues on either side.
The SMTP host provider will be able to provide the following details that you can then use when connecting the mailer’s SMTP server.
- SMTP Host: The outgoing server listed in your email provider’s SMTP settings.
- Encryption: The type of encryption used for the SMTP connection (TLS, SSL, or none).
- SMTP Port: The port your provider uses for SMTP connections.
- Authentication: Turns authentication on or off. Most providers require it to be on.
- SMTP Username: Your email address.
- SMTP Password: You may need to generate an app password for your account depending on the host.
And your hosting provider can check if the outbund connections on your site are working properly.
If your Email and Hosting provider is GoDaddy, they can take care of both things.
I hope this helps, please keep me posted
Thank you for your help. I inherited the management of this site from a previously – now gone – developer. It was loaded with a million plugins. I removed most of them, as they were not needed, really. When I deactivated WP Mail SMTP and reset the “from” email in settings, all form email dispatched from the site resumed working properly. So for now, at least, we will just handle email sent from the site using the available WP resources. With GoDaddy as the host, it is, typically, impossible to get any meaningful or constructive support.
Hey @wpress2010 ,
Thanks for letting me know, I am glad to hear you sorted things out.
Have a good one.
