Hi @tonk
Thank you for reaching out to us.
Can you please send us your LifterLMS System report? This will give us a brief overview of your setup.
You can use services like Imgur, Dropbox, or Pastebin to share screenshots, system reports, and logs. Remember that this is a public forum. If you don’t want your URLs, server paths, and other potentially sensitive information posted publicly and archived indefinitely you should blur or remove this information from your logs and screenshots before posting.
Also, have you created the certificate itself(not the engagement). See here: https://lifterlms.com/docs/how-to-create-a-certificate/
Thank you
Thread Starter
Tonk
(@tonk)
Wordpress
——————————————-
Home Url:
Site Url:
Login Url: https://…/wp-login.php
Version: 5.7.1
Debug Mode: No
Debug Log: No
Debug Display: Yes
Locale: nl_NL
Multisite: No
Page For Posts: Blogs (#38) [https://…/blogs/]
Page On Front: marketing en communicatie (#11) [https://….nl/]
Permalink Structure: /%postname%/
Show On Front: page
Wp Cron: Yes
Settings
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Version: 4.21.1
Db Version: 4.21.1
Course Catalog: Workshops en trainingen – online (#2601) [https://….nl/courses/]
Membership Catalog: Lidmaatschap catalogus (#2602) [https://….nl/memberships/]
Student Dashboard: dashboard: inlogpagina deelnemers (#2604) [https://…x.nl/dashboard/]
Checkout Page: Aankopen (#2603) [https://…..nl/?page_id=2603]
Course Catalog Per Page: -1
Course Catalog Sorting: title,ASC
Membership Catalog Per Page: 9
Membership Catalog Sorting: menu_order
Site Membership: Not Set
Courses Endpoint: my-courses
Edit Endpoint: edit-account
Lost Password Endpoint: lost-password
Vouchers Endpoint:
Autogenerate Username: yes
Password Strength Meter: yes
Minimum Password Strength: strong
Terms Required: no
Terms Page: Not Set
Checkout Names: required
Checkout Address: hidden
Checkout Phone: optional
Checkout Email Confirmation: no
Open Registration: no
Registration Names: required
Registration Address: hidden
Registration Phone: optional
Registration Voucher: optional
Registration Email Confirmation: no
Account Names: required
Account Address: hidden
Account Phone: hidden
Account Email Confirmation: no
Confirmation Endpoint: confirm-payment
Force Ssl Checkout: no
Country: NL
Currency: EUR
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Decimals: 2
Trim Zero Decimals: no
Recurring Payments: yes
Email From Address: info@….nl
Email From Name:
Email Footer Text: .nl | 06 38 39 19 15 | info@….nl | KvK
Email Header Image: 7
Cert Bg Width: 1000
Cert Bg Height: 694
Cert Legacy Compat: yes
Constants
——————————————-
LLMS_REMOVE_ALL_DATA: undefined
LLMS_REST_DISABLE: undefined
LLMS_SITE_FEATURE_RECURRING_PAYMENTS: undefined
LLMS_SITE_IS_CLONE: undefined
Gateways
——————————————-
Handmatig: Enabled
Handmatig Logging:
Handmatig Order: 1
Server
——————————————-
Mysql Version: 10.3.28
Php Curl: Yes
Php Default Timezone: UTC
Php Fsockopen: Yes
Php Max Input Vars: 1000
Php Max Upload Size: 20 MB
Php Memory Limit: 256M
Php Post Max Size: 30M
Php Soap: Yes
Php Suhosin: No
Php Time Limt: 30
Php Version: 7.4.16
Software: LiteSpeed
Wp Memory Limit: 40M
Browser
——————————————-
HTTP USER AGENT: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
Theme
——————————————-
Name: Bostan Child
Version:
Themeuri:
Authoruri:
Template: bostan
Child Theme: Yes
Llms Support: No
Plugins
——————————————-
Arconix FAQ: 1.9.2
Black Studio TinyMCE Widget: 2.6.9
Bostan Core: 1.1
Contact Form 7: 5.4.1
Custom Sidebars: 3.31
Duplicate Page and Post: 2.6.5
Genesis Blocks: 1.2.3
GutenBee: 2.10.6
Jetpack by WordPress.com: 9.7
LifterLMS: 4.21.1
LifterLMS Labs: 1.5.3
Loco Translate: 2.5.2
MCE Table Buttons: 3.3
Post Grid: 3.1.27
Simple Download Monitor: 3.9.1
User Avatar: 1.4.11
WPBakery Page Builder: 6.6.0
WP Remote: 4.58
WP Rocket: 3.8.0.1
Yoast SEO: 16.2
Integrations
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BbPress: No
BuddyPress: No
Template Overrides
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Hi @tonk
Can you disable all plugins except LifterLMS and switch to a default theme like Twenty Twenty and see if the issue rectifies itself.
If it does, it might mean a plugin or theme conflict, you’ll need to reactive the plugins one after the other to see the conflicting plugin.
Let us know how it goes.
Thank you 🙂
Since I haven’t heard back from you in a week I’m going to mark this thread as resolved. Don’t worry, if you have more questions or still need help just hit reply and let me know!
Have a great day!
