Cart page issue

  • chintangrapes

    (@chintangrapes)


    4 years, 11 months ago

    Hi @emptyopssphere

    In my store, I have both kind of products one is combined products comes from steps and another is variation products as basic woocommerce have. So now when customer is adding both kind of products in cart then it is creating issues , and issues are not same all time. Some times products reflect properly sometimes not and sometimes combined products got separated in cart for example I have combined one diamond product and one ring product then it got separated as individuals.

    I need to your help to get rid of these issues. Can you help or do you face this kind of issue with current plugin ?

    Thanks in advance.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Sphere Plugins

    (@emptyopssphere)

    4 years, 11 months ago

    Hi @chintangrapes ,

    We are sorry to hear that you are facing a strange issue which is not reported yet to us and neither we have noticed this problem during testing.

    Please share your test case and steps to recreate the scenario which also includes details of the product type.

    Thanks.

    Thread Starter chintangrapes

    (@chintangrapes)

    4 years, 10 months ago

    Hi @emptyopssphere

    Thanks for replying. Let me explain you the scenario.

    In my website there are two kind of products one is variable products so you can add their variation products directly to cart. second is also variable products but those can be add via ring builder steps so first customer choose ring then diamond then add final product into cart.

    Now what happens when customer add ring builder product into cart, remember customer is already logged-in here. then customer is adding normal product too into their cart (it can be only ring or only diamond). Now I am opening this website in another browser and adding another pair of ring builder product in cart , on adding time it will ask to login so I am loggin-in with same customer with which I have added few products before.

    So in this case pair which we added before from another device/browser it will got separated. I hope you understand.

    If you find any way to get rid of this issue. Please let me know.

    Thanks.

    Plugin Author Sphere Plugins

    (@emptyopssphere)

    4 years, 10 months ago

    Hi @chintangrapes

    Thanks for the details, I will check at my development system.

    I will update you as soon as fix is added to the plugin.

    Thanks.

    Thread Starter chintangrapes

    (@chintangrapes)

    4 years, 10 months ago

    Hi @emptyopssphere

    I will be waiting for your reply.

    Thanks.

    Plugin Author Sphere Plugins

    (@emptyopssphere)

    4 years, 10 months ago

    @chintangrapes ,

    Sure I will update you as soon as the problem’s fixes are added to the beta release and initial tests are passed.

    Thanks.

    Thread Starter chintangrapes

    (@chintangrapes)

    4 years, 10 months ago

    Hi @emptyopssphere,

    I hope you get the same issue on your development system.

    Thanks.

    Thread Starter chintangrapes

    (@chintangrapes)

    4 years, 10 months ago

    Hi @emptyopssphere

    Is there any update/movement regarding this issue ? Please let me know.

    Thanks!

    Plugin Author Sphere Plugins

    (@emptyopssphere)

    4 years, 10 months ago

    Hello, @chintangrapes ,

    Sorry for the delays, as the scenario is for the session-based error which is complected as this is behaving separately for different devices but same user login.

    We are working on this to fix it as another user has already reported this issue. I will surely update here as soon as a fix is available on this one.

    Thanks for your patience.

    Thread Starter chintangrapes

    (@chintangrapes)

    4 years, 10 months ago

    Hi @emptyopssphere

    Thanks for the update, I will be waiting for the positive news ! Even I am also working on this issue and making some way to be out of it.

    Thanks.

    Plugin Author Sphere Plugins

    (@emptyopssphere)

    4 years, 8 months ago

    Hi, @chintangrapes ,

    I have tried the scenario several times, but could not reproduce the error. I have used the same admin account and added a pair of items with a single item to the cart. Opened the same account on a different device.

    I guess there is a blank spot in the environment that you are working on. Please share the WordPress and WooCommerce versions so I can replicate them in the local environment.

Viewing 10 replies - 1 through 10 (of 10 total)

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