Can’t remove the GetButton.io

  • kungfu888wingchun

    (@kungfu888wingchun)


    2 years, 3 months ago

    Hi all,

    I tried to remove the GetButton.io on the website but it seems impossible. There is no GetButton widget installed and also I can’t find the code in the editor html and css file. How to approach this problem?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author GetButton.io

    (@whatshelp)

    2 years, 1 month ago

    Hello,
    I apologize for the late reply. If you installed GetButton via an app, then by removing the app, the button code will be removed. If you installed the button code manually into your theme, you will need to manually remove it as well.

    Keep in mind, that your site may have cached the button code. Please clear your site cache and check it in incognito mode.

    If it doesn’t help, please contact us at customer-success@getbutton.io. We will quickly answer your request during the work day (CET timezone).

    Thread Starter kungfu888wingchun

    (@kungfu888wingchun)

    2 years, 1 month ago

    Hello,

    Thanks for getting back to me. I cleared the cache and it’s still showing. I tried everything possible. I also searched the file manager and database for it. Couldn’t find it under wp_options. I lost so much time with this matter…

    Please help. Thanks.

    Plugin Author GetButton.io

    (@whatshelp)

    2 years, 1 month ago

    Please, contact us at customer-success@getbutton.io and we will help you with this.

    Plugin Author GetButton.io

    (@whatshelp)

    2 years, 1 month ago

    You have installed the button code via the GTM tag:
    https://flm.by/sOj1cREmeBJ

    So you should go to your GTM control panel and remove it there.

    P.S.
    I hope you see now that your 1-star review is not relevant.
    I would like to ask you to fix it.

    • This reply was modified 2 years, 1 month ago by GetButton.io.
Viewing 4 replies - 1 through 4 (of 4 total)

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