Can’t complete setup

  • Resolved moazam

    (@moazam)


    6 years, 4 months ago

    Getting following error:

    An error occurred: We were unable to send credentials to your WordPress site. Please go back to your site and restart the setup. The following error was returned: REST API restricted to authenticated users.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Tiger

    (@jdstiger)

    6 years, 4 months ago

    You’re REST API is disabled, are you using a security plugin? You need to allow access to the API.

    Renee Johnson

    (@reneesoffice)

    6 years, 4 months ago

    @jdstiger is correct that if you have settings or security measures on the site or server that are blocking REST API requests this can prevent the plugin from completing the setup process.

    Temporarily disabling these settings or the plugin could help resolve the issue during the setup process. For WordFence, it could be the Web Application Firewall setting blocking the request. You can re-enable plugin/settings after the setup is complete.

    Please let us know if you are able to complete the setup. Additionally, it would be great to know more about who your host is or known settings to share with others that may experience the issue.

    • This reply was modified 6 years, 4 months ago by Jan Dembowski.
    Thread Starter moazam

    (@moazam)

    6 years, 4 months ago

    Not sure how I missed that I have disable wp rest api plugin activated. I just disabled it and all good now. Thanks for your help.

    Plugin Support James Osborne

    (@jamesosborne)

    6 years, 4 months ago

    @moazam Good to know, thanks for the update. If you are enjoying using the plugin be sure to leave a review.

Viewing 4 replies - 1 through 4 (of 4 total)

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