Cannot save modifications

  • Resolved csamnana

    (@csamnana)


    1 week, 2 days ago

    Dear Support,

    I have tried to modify this page, but when I want to save it I get this error:

    “Something has prevented this page from being saved. Please make sure you are at least an Editor and have the unfiltered_html capability.”

    Of course I am the editor, I am the admin of the page.

    I have a simple “Thank you for your registration” page, which I can modify and save as normal.

    I am on Firefox developer edition and Win11. WordPress 6.9.4, all the plugins are updated.

    Thank you for your help.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support franz1989

    (@franz1989)

    1 week, 2 days ago

    Hello,

    Thanks again for contacting us!

    We usually find this particular issue is to be related to an active firewall setting that seems to be blocking the saving process. This usually happens when it picks up Javascript code within the page’s HTML content while saving, also preventing the preview from being generated.

    If you’re currently using Wordfence, you may temporarily activate Wordfence’s learning mode, save the page, then re-activate its standard protection mode. This should essentially mark any Javascript data in the SeedProd page being blocked as safe.

    https://www.wordfence.com/help/firewall/learning-mode/

    If you have any other firewall plugin or server-side firewall service active on the site, you may contact their support team to help unblock and permanently allow pages to be saved in SeedProd. They’ll be best able to help locate this blocking event and add the correct rule to allow this process.

    Disabling plugins one by one can also help identify and mitigate the issue.

    Best regards,

    Thread Starter csamnana

    (@csamnana)

    1 week ago

    Thank you for your help, finally OPShield suppport coud solve this problem. Something with WAF.

Viewing 2 replies - 1 through 2 (of 2 total)

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  • 2 replies
  • 2 participants
  • Last reply from: csamnana
  • Last activity: 1 week ago
  • Status: resolved