Cannot save changes to form builder

  • Resolved arkventure

    (@arkventure)


    9 months ago

    I am trying to add a phone number field, and increase the minimum donation amount (as we’ve had a lot of spam go through for $1 and then be disputed) to our donation form. Every time I try to save the form, I get the following error (I’ve tried this on 2 sites and get the same error every time):

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    • This topic was modified 9 months ago by arkventure.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    8 months, 4 weeks ago

    Hi @arkventure ,

    Glad you reached out! Happy to help.

    Usually, when an error like this happens, there’s a more detailed message in the back-end under GiveWP → Tools → Logs. Click the eye icon next to any recent error message, and then copy and paste the full error message in your next reply. Here’s a screencast on how to get error logs: https://screencast-o-matic.com/watch/c3eD0AVFgVG.

    This will give us more details about the error.

    Furthermore, please send along your System Info.

    Navigate to GiveWP → Tools → System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

    That will give me some more context to be able to help.

    Looking forward to helping you get to the bottom of this!

    Plugin Support Ginger Coolidge

    (@gscoolidge)

    8 months, 4 weeks ago

    Hi Ashley,

    Ginger jumping in here….I see you have a license with us and have sent in a support ticket via Priority Support for the same issue and have included your system info there, so I’ll go ahead close this one out now.

    All the best,

Viewing 2 replies - 1 through 2 (of 2 total)

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