Plugin Support
Jasmine
(@hyenokian)
Dear @slotn77,
Thank you for your topic.
We checked on our side using the versions you mentioned, and everything seems to be working correctly. We were not able to reproduce the issue.
Could you please provide us with a bit more information:
- Your PHP version
- Whether the issue persists when you switch to a different theme
- It might also be caused by a conflict with other plugins, so please check that as well
If you are using a cache plugin, please make sure to clear your cache and test again.
Additionally, if possible, we would appreciate it if you could record a short video demonstrating the issue and share it with us — this will help us better understand and investigate the problem.
Thank you.
Regardless of browser, clicking on the Delete Section or Delete Question links do not execute, I can see the action (color change), but nothing happens. Other links work fine. I can create questions, sections, and other things, but zI cannot delete anything.
Server info:
Server architecture Linux 6.8.0-85-generic x86_64
Web server nginx/1.28.2
PHP version 8.3.30 (Supports 64bit values)
PHP SAPI fpm-fcgi
PHP max input variables 5000
PHP time limit 300
PHP memory limit 2048M
Max input time 60
Upload max filesize 512M
PHP post max size 512M
cURL version 8.17.0 OpenSSL/3.5.5
Is SUHOSIN installed? No
Is the Imagick library available? Yes
Are pretty permalinks supported? Yes
.htaccess rules Custom rules have been added to your .htaccess file.
robots.txt Your site is using the dynamic robots.txt file which is generated by WordPress.
Current time 2026-03-21T18:58:19+00:00
Plugin Support
Jasmine
(@hyenokian)
Dear @slotn77,
Thank you for the information provided, and apologies for the late response – weekends are non-working days for us.
For further investigation, we kindly ask you to contact us via this form and provide additional details.
Our customer care specialists will always be happy to help you.
Thank you!
Plugin Support
Jasmine
(@hyenokian)
Dear @slotn77,
We’re closing this ticket for now as we last heard from you one week ago.
Unfortunately, we haven’t heard from you via contact form as well.
If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.
For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.
Thank you.
Still doesn’t work. I guess I’ll have to find another solution. Thanks for trying to help!
Steve
Plugin Support
Jasmine
(@hyenokian)
Dear @slotn77,
Thank you for your reply.
We had asked you to contact us via email so we could gladly assist you, as customer support is our top priority.
However, since we did not hear back from you, we proceeded with closing the ticket.
Now, we kindly ask you to contact us using this form so we can help you.
Looking forward to hearing from you.
Thank you.
