Cannot delete old settings

  • Resolved azzuwp

    (@azzuwp)


    2 years, 10 months ago

    Hi there,

    I’ve activated and set up the plugin on an ecommerce and then I cloned this website as a base for another ecommerce of the same Client. When I activated the plugin on the second website, it inherited the old setting and if I go to Settings>Linked Accounts, the wheel keeps spinning and nothing is loaded so I’m not able to make any changes there.
    I tried deactivating and deleting and then uploading the plugin again. Same thing. I also used a database cleaner to delete all the plugin orphaned tables, uploaded it again, but same thing again.

    What can I do? In the dashboard as well, under Programs, I cannot edit the existing one as the buttons are not active..

    Thank you for your time

Viewing 1 replies (of 1 total)
  • Igor H

    (@ihereira)

    2 years, 10 months ago

    Hello,

    I am not sure if this is the correct way to clone settings. However, I recommend you to try the following:

    Navigate to example.com/wp-admin/admin.php?page=connection-test-admin-page (You can replaceexample.com with your domain) and check if your Google account is connected. You will be able to disconnect/reconnect your Jetpack, Google, Merchant Center, Google Ads accounts, etc.

    Then you can recheck the setup and configuration process of the extension: https://woocommerce.com/document/google-listings-and-ads/#setup-and-configuration

    Hope this helps.

Viewing 1 replies (of 1 total)

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